Specialized IT Technician
Job Description
The Technological Solutions and Innovations Department is a leading, connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security, customer service quality, efficiency, reliability, and continuous improvement.
From IT asset management and problem-solving through innovative technological solutions, to project optimization, building and infrastructure data modeling, and development support, our professionals leverage the best tools to ensure every initiative is a success.
Come build the world with us
Reporting to the IT Squad Service Manager, the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues, leveraging a broad understanding of EBC's business domains.
More specifically, the responsibilities include:
- Provide full IT support (Helpdesk and Infrastructure) for a site with approximately 100 users.
- Participate in a project lasting about 4 years.
- Coordinate and ensure that services are delivered professionally and in a friendly manner, while maintaining a positive work environment.
- Act as a resource for technical support to site users and business partners.
- Diagnose, analyze, document, investigate, and/or resolve issues independently, demonstrating strong problem-solving skills (Workstations, Printers, Network Infrastructure).
- Manage inventory and produce inventory reports as needed.
- Contribute to optimizing operational processes and support continuous improvement of IT services for EBC construction sites and operations.
- Actively research new partners to improve operational reach for remote sites.
- Serve as a technology advisor to implement new solutions that enhance site infrastructure.
- Perform any other related tasks.
The position requires the candidate to obtain a government security clearance in order to maintain employment.
- Must have resided in Canada for at least 10 years or hold Canadian permanent resident status.
- No criminal record.
- No history of bankruptcy.
Advanced technical skills:
- Proficiency in Microsoft technologies, including:
- Microsoft 365 (Azure, Entra ID, etc.)
- Active Directory (on-premises environment)
- Microsoft 365 (Azure, Entra ID, etc.)
- Experience with Cisco, Fortinet, and Palo Alto products.
- Strong technical expertise with a minimum of 10 years of experience.
- Mastery of the Office 365 environment (Microsoft AD, Microsoft Azure & Intune).
- Expertise in network environments (Unifi products).
Profil
Informations contractuelles
How to Apply
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