Solutions Engineer
Job Description
About the Company
Meld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations. We're focused on helping money move on chain with a clear focus of building the largest network to access stablecoins and crypto currencies.
About the Role
We are currently seeking a dedicated Solutions Engineer / Developer Support with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.
The primary KPI is effective developer support with organized response management, effective communications, and strong customer responsiveness and ownership (all technical requests).
The secondary KPI is to improve developer experience, developer documentation, and developer satisfaction.
Responsibilities
- Provide first-level contact and convey resolutions to customer issues related to API usage and integration
- Properly escalate unresolved queries to the internal product and engineering teams
- Track, route, and redirect problems to correct resources
- Walk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic tests
- Update customer data and produce activity reports
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation, and closure of all trouble tickets
- Recommend procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products, and services
Qualifications
- Bachelor's degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred
Required Skills
- Proven working experience in providing developer facing support
- Familiarity with API functionalities, SDKs, and software integrations is required
- Experience with at one or a few programming languages (e.g., JavaScript, Python) is required
- Proficiency in customer service practices and ticketing systems
- Strong problem-solving skills and ability to diagnose and resolve technical problems
- Excellent communication skills with the ability to effectively communicate in English both in verbal and written forms
Equal Opportunity Statement
Meld is committed to diversity and inclusivity in the workplace.
How to Apply
Ready to start your career as a Solutions Engineer at Meld?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Meld in Hamilton.
Is this a remote position?▼
This appears to be an on-site role in Hamilton.
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What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.