Senior Incident Manager – Payments, 24/7 On-Call Leader
Job Description
Qualifications :
Basic Qualifications :
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
- Must have at least 5 years of most recent experience in an Incident Management role within the Payments Sector Bank Financial Institution Fintech or related industry
- Must have some knowledge of the cross-border payments industry and the related infrastructure / services / providers
- Must have demonstrable experience of data analysis and trend identification
- Must be an analytical and methodical problem solver
- Must have a collaborative mindset and be able to work closely with others to deliver results
- Must have strong leadership qualities and the ability to influence upwards as required
- Must be able to make decisions based upon available information
- Must have experience using ticket / case management systems
- Ability to build and maintain productive relationships (internal external)
- Strong multi-tasking skills & attention to detail
- Exceptionally strong and above average verbal and written communication
- High energy enthusiasm and capacity for very demanding work
- Ideally have a good understanding of FX (Foreign Exchange) concepts and processes
- Degree educated essential
- ITIL accreditation (equal to or greater than V3) desirable but not essential
Preferred Qualifications :
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Remote Work : No
Employment Type : Full-time
Key Skills
Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management
Experience : years
Vacancy : 1
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How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with Visa in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
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What skills are needed?▼
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