Sales/Customer Support Specialist

Job Description

Job Description

Job Description

Salary:

JOB TITLE: Sales/Customer Support Specialist
REPORTS TO: Customer Service Manager
JOB TYPE: Full Time

FUNCTIONAL SUMMARY:
Reporting directly to the Customer Service Manager, the Sales/Customer Support Specialist will help the administration in building and maintaining a strong relationship with their clients and prospective clients in all lines of business. He/She will also handle administrative duties such as managing customer accounts, providing high-quality customer service, facilitating troubleshooting, and managing sales leads in all lines of business.

MAIN DUTIES & RESPONSIBILITIES:

• Provides customer service and troubleshooting assistance on behalf of the sales team.
• Answers prospect inquiries to ensure satisfaction.
• Manages customer accounts in an organized manner.
• Manages the onboarding of new customers.
• Liaise with all departments to ensure the smooth onboarding process.
• Provides support to Onboarding and At-Risk accounts as determined by the sales team.
• Supporting the sales team in pricing, preparing quotations and estimates for contract negotiations, supporting the negotiation process.
• Prepares sales contracts/proposals based on approved proposals and ensures all external proposals are accompanied by our standard terms & conditions & credit.
• Actively engage with the operations and other departments in defining and documenting standard operating procedures for specific contracts as a part of the negotiation process.
• Finalize contracts/proposals after including any changes required by customer and ensuring all authorized signatories sign the final draft of the contract/proposal.
• Ensure all appropriate contract records (system files and hard copy) are maintained and updated and renewals are initiated well in time before the expiration of the contract/proposal.
• Handles records of sales trends with account managers to improve sales strategies.
• Compile sales reports for the Management on a pre-defined basis.
• Conducts administrative duties to assist the sales team.
• Organizes conferences, gatherings, and client meetings for the organization including travel arrangement, transportation, and lodging.
• Any other related duties/projects assigned from time to time to meet the business needs.

JOB SPECIFICATION

COMPETENCIES:

• Influence and Self-Awareness: Understands the strengths and limitations of how this influences performance.
• Build Relationships: Establishes strong working partnerships with individuals, teams, and others to create opportunities and develop the organization.
• Leads Others: Models values of passion, accountability, creativity, effectiveness and resilience (P.A.C.E.R.) to build a positive workplace culture.
• Focus on Results: Promotes vision linked to organizational objectives with a strong results orientation for accountability for self and department, continuous improvement and system and resource management.

SKILLS:

• Accuracy Ensures data presented is free from error.
• Achievement Orientation Drive to meet or exceed a standard of excellence.
• Attention to Detail Driven by concern for order, quality and accuracy.
• Conceptual Thinking Applies conceptual reasoning to come up with creative ideas.
• Developing Others Encourages professional and personal growth.
• Ensuring Accountability Sets performance expectations and demands results.
• Planning and Organizing Plans, coordinates and prioritizes work for self and others.
• Teamwork and Collaboration Works cooperatively with others to achieve collective goals.
• Technological Mindset Understands and uses modern technologies.

EDUCATION/QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in sales/marketing/supply chain solutions is advantageous.
• 2+ years of logistics sales/operations experience
• Proficient in all Microsoft Office applications and CRM software.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership and management skills.
• Effective communication and negotiation skills.
• Strong business acumen.
• Detail-oriented and persuasive.

ABOUT RELIABLE LOGISTICS
Reliable Logistics is a solutions-based organization designed to help retailers, e-tailers, and consolidators optimize their logistics on a global scale. Predominately focused on e-commerce logistics intra-Canada, inbound Canada, and outbound Canada, Reliable Logistics provides an end-to-end solution including trucking (LTL/FTL), customs, fulfillment, and parcel shipping. We have a proven track record of servicing clients for over 20 years working successfully with enterprises of all sizes including fortune 500 companies. We are growing and looking for someone who is ready to grow with us. Confidence in our people is the basis of our drive and dedication to our customers.

WHY JOIN US?

• Opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Work in an environment where safety is our first priority

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Teamhr@reliablelogistics.ca