Problem Management Specialist
Job Description
Job Summary
The Problem Management Analyst is responsible for identifying, analyzing, and resolving the root causes of IT problems.
Key Responsibilities:
- Conduct root cause analysis for identified problems
- Develop and document workarounds and permanent solutions
- Maintain the known error database
- Analyze incident trends to identify potential problems
- Collaborate with other ITSM teams to implement problem resolutions
- Contribute to the continuous improvement of problem management processes
Qualifications:
- 2+ years of experience in IT support or problem management
- ITIL Foundation certification
- Strong analytical and problem-solving skills
- Good communication and documentation skills
- Ability to work effectively in a team environment
How to Apply
Ready to start your career as a Problem Management Specialist at Tundra Technical Solutions?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Tundra Technical Solutions in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.