Part-time patient experience lead

Job Description

<p>Join Our Team as a Patient Experience Lead (Part-Time)</p><p>Are you energized by connecting with people, staying organized, and helping others reach their goals? Do you thrive in a busy, supportive, and professional environment where every day brings variety and purpose?</p><p>At Family Physiotherapy, we're looking for a part-time Patient Experience Lead to join our team. This role is perfect for someone who's passionate about keeping things running smoothly while ensuring every patient feels supported in completing their treatment journey.</p><p>Hours:</p><ul><li>Tuesday (3:00-7:30) and Friday (2:00–7:00 PM) afternoon/evenings</li><li>Flexibility for additional weekday coverage as needed</li></ul><p>What You'll Love About Us:</p><ul><li>Physiotherapist-owned and managed – we understand the work because we do it too.</li><li>Supportive, positive culture – employee well-being, growth, and collaboration are at the core of what we do.</li><li>Room to grow – learn, take on responsibility, and be recognized for your contributions.</li><li>Fair, secure employment – with vacation pay, statutory holiday pay, health spending account, WSIB coverage, and job security.</li><li>A team that cares – not just about our patients, but about each other.</li></ul><p>What You'll Do:</p><ul><li>Be the welcoming face and voice of the clinic — greeting patients, managing the front desk, scheduling, billing and communication.</li><li>Keep treatment plans on track by supporting patients to complete their care journey.</li><li>Organize day-to-day operations and schedules to help keep everything running efficiently.</li><li>Collaborate with physiotherapists and the team to deliver a seamless, top-tier patient experience.</li></ul><p>Who You Are:</p><ul><li>A strong communicator who enjoys building rapport.</li><li>Organized, detail-oriented, and skilled at multitasking.</li><li>Tech-savvy, quick to learn new systems and processes.</li><li>Experienced in either administration, customer service, or sales (an asset).</li><li>Thrives in a fast-paced, patient-centered environment.</li></ul><p>If you're looking for part-time hours in a rewarding, professional setting — where you'll play a vital role in helping patients achieve their health goals — we'd love to hear from you</p><p>Apply today and bring your energy, organization, and passion to Family Physiotherapy.</p><p>If this sounds great to you, check out our website ) and please send your resume to us by email to </p><p>Job Types: Part-time, Permanent</p><p>Pay: $17.60-$21.00 per hour</p><p>Benefits:</p><ul><li>Company events</li><li>On-site parking</li></ul><p>Application question(s):</p><ul><li>How can you be flexible with work hours in case of extra coverage needed?</li><li>Are you available to work every Tuesday and Friday afternoon/evening?</li><li>Why do you think you'll be a good fit as a patient experience lead specifically at Family Physiotherapy?</li></ul><p>Work Location: In person</p>