Manager, Healthcare Operations

Job Description

Do you want to make a difference in the lives of Canadians living with vision loss?

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently.

Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we're committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at or call

Position Title: Manager, Healthcare Operations – Southern Interior and Northern British Columbia

Location: Kelowna, BC

Term: Full-time, 1 year contract

Reports To: Executive Director, Western Canada

Salary: $ $48.35/ hour

Posting Date: February 20, 2026

Closing Date: March 8, 2026

I. Scope and Summary of Primary Responsibilities

The Manager, Healthcare Operations, is responsible for the day-to-day leadership of the southern interior and northern British Columbia. The Manager, Healthcare Operations oversees services and operations for all VLRC programs within the region and serves as a spokesperson and representative for the region, its staff, and services.

The Manager, Healthcare Operations ensures people who are blind or partially sighted have timely access to high quality and sustainable VLRC services and programs. The Manager, Healthcare Operations achieves this mission by developing and maintaining strong working relationships with stakeholders including funders, patient groups, local primary eye health practitioners (ophthalmologists and optometrists), community health care agencies and other community partners; guides and supports the work of a team of certified vision rehab professionals and ensures compliance to operational best practices and in accordance with VLRC policies, standards, systems and procedures; monitors and measures departmental performance in relation to internal and external accountability targets; and develops and implements the regional operations plan in alignment with VLRC's provincial strategy.

II. Essential Functions

Operations

• Serving as spokesperson, establish and maintain high profile throughout the region to heighten awareness of VLRC's purpose and needs.
• Serve as the key contact in our relationship with the local community partners and foster opportunities to better integrate VLRC services and programmes into healthcare strategies and initiatives
• Develop and maintain good relations with other agencies, consumer groups, media, funding sources, public, local government contacts, community professionals and volunteers.
• Develop and maintain professional partnerships with area ophthalmologists, optometrist, and other primary eye care professionals to ensure effective coordination, integration, and referrals into and out of rehabilitation services, to the benefit of shared patients and clients.
• Oversee daily operations of the VLRC offices, including periodic travel to regional offices
• Work in collaboration with VLRC management and staff toward the effective coordination of client services and resources between different departments of VLRC, Canadian National Institute for the Blind (CNIB) and DeafBlind Community Services (DBCS).
• Utilizing supportive management techniques, provide supervision to direct reports including the interviewing and selection of new employees, the completion of annual performance evaluations, approving all requests for leaves of absence, approving all expenditures, and providing discipline, if required
• Responsible for professional development and training of staff as appropriate
• Monitor budget for service delivery in all geographic areas within the region
• Negotiate and monitor fee-for-service contracts with third-party payer organizations (e.g.) school boards, private businesses), as well as workshops and presentations

Client Services

• In consultation with the Executive Director, responsible for the development and implementation of effective service delivery systems and programs in the region to ensure equitable rehabilitation services are delivered in an efficient and effective manner for all clients in accordance with national systems and procedures
• Monitor KPI efficiency results, staff caseloads and waiting lists for the region
• Make recommendations to the Executive Director regarding program initiatives and ideas to meet client needs and improve service delivery
• Coordinate all VLRC service-related issues for the region
• In coordination with Executive Director, develop and monitor the Operating Plan and annual budget in accordance with management directions and standards
• Assist in the research and development of proposals and other documents as required; facilitate the preparation of statistical and information reports on the region's services and programs
• Identify the educational and training needs of service staff and assist in the development of staff training workshops and seminars
• Supervise the maintenance of client files in accordance with national standards
• Ensure that all direct service staff comply with client healthcare record documentation standards in accordance with national policies and procedures
• Disseminate material relevant to professional standards of excellence
• Conduct staff meetings on a regular basis
• Assist with presentations
• Attend meetings with various consumer organizations and funders

Requirements

III. Qualifications

Knowledge and Skill Requirements:

• Demonstrated knowledge of supportive management skills
• Knowledge of client management systems and change management techniques
• Experience in developing service delivery models; ability to synthesize information
• Demonstrated decision making skills; self directed
• Strong communication, presentation, and interpersonal skills
• Good relationship/team builder and networking skills with a variety of stakeholders; approachable
• Supportive and sensitive to individuals' needs
• Excellent analytical, problem solving and conflict management skills
• Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis
• Professional attitude, results oriented, strategic and flexible
• Bilingual in English and French an asset

Experience and Education:

• Bachelor's degree in Human Services or a post‑secondary credential relevant to overseeing a health services team

• Minimum of five years' leadership experience, including program development and multidisciplinary service delivery

• Certification through ACVREP considered an asset
• Equivalent combinations of education and experience will be considered
• Demonstrated knowledge and experience in budget management
• Proven experience managing relationships with public and private funders
• Experience overseeing operations across multiple regional offices
• Proficiency with the Microsoft Office suite
• Knowledge of adaptive technology considered an asset
  Experience working in the not‑for‑profit sector, particularly in the field of vision loss, is preferred

Benefits

At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently — and where your growth, well-being, and contributions matter. We offer:

• Comprehensive benefits for health, vision, dental, and mental health supports.
• Flexible work arrangements, paid time off, and work-life balance initiatives
• Career development through training, mentorship, and advancement opportunities
• Inclusive work culture with supportive teams, and meaningful work

Join us to grow your career and make a difference everyday.

Inclusion, Accessibility & Accommodation

VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate will be required to complete a standard Vulnerable Sector Check.

If you require an accommodation to apply or participate in the selection process, please contact We'll be happy to work with you to meet your needs.

Not sure if you qualify? Think about applying anyway

We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to applyVLRC does not use AI tools in its screening, assessment, or selection process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.