Manager, Employee Experience

Job Description

<p><p>Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site, with our Ottawa site (1800 Alta Vista Drive) being a preferred work location, and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.</p>
<h3>Overview</h3>
<p>About the role</p>
<p>Canadian Blood Services is looking for a Regular full-time Manager, Employee Experience to join our dynamic Talent Strategy team in our People, Culture and Performance division. The Talent Strategy team is responsible for supporting Canadian Blood Services by leading the processes to prepare the workforce for the future and to support the effectiveness of the division. In this role you will lead the development of employee experience capability at Canadian Blood Services. You will be accountable to design and continuously improve organizational delivery of Canadian Blood Services commitment to an engaging and empowering experience for our employees. This includes co-designing (with key stakeholders across the organization) the employee experience strategy and roadmap, providing thought leadership and advising the organization on the development of practices, technologies and programs in support of enhancing the employee experience.</p>
<h3>Formula for success</h3>
<ul>
<li>Leveraging your superior organizational planning and execution skills, you will manage the enterprise strategy and roadmap for employee experience, in support of CBS’ commitment to creating an empowering experience for our employees.</li>
<li>In close collaboration with key stakeholders across the organization, you will define the intended employee experience and EVP.</li>
<li>Harnessing your continuous growth mindset, you will assess the effectiveness of the employee experience strategy and provide thought leadership on continuous improvements opportunities.</li>
<li>You will be responsible for developing employee journey maps and defining and documenting key employee personas. Map end-to-end employee journeys across critical lifecycle stages (e.g., onboarding, development, career transitions, exit).</li>
<li>Utilizing your strong experience in data literacy and ability to use data for storytelling, you will identify pain points and moments that matter in the employee lifecycle using qualitative and quantitative data.</li>
<li>Drawing on your demonstrated knowledge and expertise, you will design and execute the employee listening strategy, including (but not limited to): organization-wide census surveys, lifecycle surveys (recruitment, onboarding, exit), Ex pulse surveys, and ad-hoc / on-demand Ex surveys.</li>
<li>You will act as the business owner for the employee experience survey platform, including setting the strategy for the use of technology, describing business requirements for both technology and ongoing support, and leveraging technology to derive maximum business value.</li>
<li>Focusing on your excellent coordination and analytical skills, you will develop dashboards and reporting tools that track employee experience metrics in real time. Analyze trends from employee listening channels (e.g., surveys, focus groups, exit interviews) to identify systemic issues.</li>
<li>Applying your proven ability to work with senior leadership, including influencing decisions at the senior leadership table, you will integrate employee experience data with other HR and business data to uncover deeper insights and correlations. Present actionable insights to senior leadership to inform strategic decisions and resource allocation.</li>
<li>In alignment with leading practices and trends, you will provide thought leadership and advise the organization on the development of practices, technologies and programs in support of creating an engaging and empowering experience for our employees.</li>
<li>You will be responsible for ensuring all leaders with accountability for employee experience have ready access to data related to experience of their team members. Create toolkits and templates to support consistent application of design practices across the organization.</li>
<li>Using your ability to lead and work collaboratively across diverse teams, you will oversee the day-to-day activities of team members such as the Consultant, Employee Experience, providing leadership, guidance, support and development to achieve individual, divisional and corporate objectives.</li>
</ul>
<h3>Desired education and skills</h3>
<ul>
<li>University degree, preferably a graduate degree, in a related field such as Business Administration, preferable with a specialization in Human Resources.</li>
<li>A minimum of 10 years’ experience in strategic talent management, preferably including: experience with consulting practice, developing and implementing corporate talent programs, processes and tools, in the areas of employee experience.</li>
<li>Excellent knowledge and understanding of leading practices in employee experience including inclusive and equitable practice and process design.</li>
<li>Strong experience in data literacy and ability to use data for storytelling</li>
<li>Expert knowledge of current industry trends, theories, models and best practices in employee experience.</li>
<li>Able to manage multiple, large projects and priorities simultaneously</li>
<li>Experience in managing a team of direct reports.</li>
<li>An equivalent combination of education, training and experience may be considered.</li>
</ul>
<h3>What we offer you</h3>
<ul>
<li>4 weeks' vacation</li>
<li>Annual performance award up to 10%</li>
<li>Comprehensive group health, dental and vision benefits for you and your family</li>
<li>Defined benefit pension plan</li>
<li>Employee discounts, wellness program, professional resources</li>
</ul>
<h3>What you can expect</h3>
<ul>
<li>This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location a minimum of 40% of the time / 2 days of the week.</li>
<li>You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.</li>
<li>You may be required to travel a couple of times per year, and as required.</li>
</ul>
<p>Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed.</p>
<p>If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.</p>
<p>We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.</p>
<p>Applicants who require accommodation should discuss their needs with us.</p>
<p>LI-HYBRID</p>
<p>LI-TM1</p>
<p>LI-OTTAWA</p>
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