IT Support Technician

Job Description

Conair is the largest, privately owned, fixed-wing aerial firefighting company in the world, operating a fleet of 70 specialized aircraft to fight forest fires. We have been supporting government agencies around the globe for over 50 years, with areputation of providing service excellence, making us an industry leader. We are aerospace engineering experts, creating 15 different airtanker types, converting hundreds of aircraft into airtankers. We are aviation maintenance experts, performing repair, maintenance and overhaul on our fleet. And we are operators, providing airtankers, crew and maintenance on contract over fire seasons to government agencies including Canada, the US, Australia and France. The culture at Conair is built on a teamwork, with a commitment to people, safety and service. We are proud of who we are, what we do and how we do it, protecting our world from wildfires.

We are currently looking for an IT Support Technician to join our team. As an IT Support Technician, you leverage your customer service skills and experience in troubleshooting, maintaining and setting up Windows operating systems and software to provide support to internal customer. Hands-on expertise in Windows operating systems and Microsoft 365 cloud-based solutions.

Specific Responsibilities:

• Respond to support calls and emails from end users/contractors:
• Document and prioritize all support requests.
• Analyze, troubleshoot and resolve helpdesk requests;
• Provide desktop support and assist end users with the optimal use of existing systems;
• Assist in end user training when new systems or applications are available; are introduced
• Perform operating system image builds, rollouts and software updates;
• Assist in configuring and managing mobile devices such as smartphones and tablets to Conair's IT policies and standards;
• Assist in the development and maintenance of Assist in the acquisition and rollout of computer equipment and software;
• Maintain an accurate inventory of all computer hardware and software;
• Assists with performing business process documentation for operational requirements, including business process workflows, training materials and standard operating procedures. Review and edit documentation for accuracy and completeness. Attention to detail and excellent editing and proofreading skills.
• Other related duties as required.

Required Knowledge, Skills and Abilities:

• Exceptional ability to clearly and effectively express information and ideas in English, both verbally and in writing is mandatory;
• Demonstrated ability to respond accurately to instruction;
• Proactive with the ability and desire to solve problems in a dynamic environment;
• Excellent time management and organizational skills with the ability to coordinate multiple activities and set priority of tasks;
• Superior customer relationship management skills;
• Ability to keep records, conversations and activities confidential;
• Knowledge of Microsoft Office, Microsoft Visio, Microsoft Project, AutoCAD/SolidWorks.
• Knowledge of Microsoft 365 cloud environment;
• Fundamental network knowledge and troubleshooting skills;
• Knowledge of IT trends with a keen interest in learning new technology;

Education and Experience:

• Information Technology, Computer Science, or Network Specialist Bachelor/Diploma preferred; or equivalent professional experience per below;
• Previous experience working/administrating network infrastructure is an asset;
• Proficient in troubleshooting, maintaining, and supporting Windows operating systems and software applications, with 1–3 years of hands-on experience.
• Skilled in administering Microsoft 365 environments, with 1–3 years of practical experience.

***Must be legally entitled to work in Canada***