FSO Tech
Job Description
Role: FSO tech
Location: Toronto, ON
Contract
DSS, win 10/11, powershell, macOS, ITSM
Responsibilities:
• Provide hands-on, in-person technical support to end-users for hardware, software, and network-related issues.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Diagnose and resolve operating system issues (Windows, macOS), software applications, and network connectivity problems.
• Perform hardware upgrades, repairs, and replacements as needed.
• Manage user accounts, permissions, and access rights in Active Directory/O365 and other identity management systems.
• Assist with the deployment and migration of new hardware and software.
• Document technical issues, resolutions, and procedures in a timely and accurate manner.
• Provide training and guidance to users on IT best practices and new technologies.
• Collaborate with remote IT teams and external vendors to escalate and resolve complex issues.
• Maintain IT asset inventory and ensure accurate tracking of equipment.
• Participate in IT projects as required, including system upgrades, rollouts, and office moves.
• Ensure adherence to IT security policies and procedures.
• Respond to and resolve IT service requests and incidents within defined SLAs.
• Proactively identify and address potential IT issues to minimize downtime.
Qualifications:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3-5 years (or more) of experience in a desk side support or IT support role.
• Proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite (Microsoft 365).
• Experience with macOS operating systems is a plus.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
• Hands-on experience with hardware installation, configuration, and repair (desktops, laptops, printers, etc.).
• Experience with Active Directory user and group management.
• Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Excellent communication (written and verbal) and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric approach with a strong commitment to service excellence.
• Ability to lift and move computer equipment as needed.
Preferred Qualifications (Nice to Have):
• Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional - MCP).
• Experience with mobile device management (MDM) solutions.
• Familiarity with cloud-based productivity suites (e.g., Google Workspace).
• Basic scripting knowledge (e.g., PowerShell)
How to Apply
Ready to start your career as a FSO Tech at VDart?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
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This role is with VDart in Toronto.
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This appears to be an on-site role in Toronto.
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What skills are needed?▼
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