Employer Services Officer

Job Description

Come build a career at SHEPP

What are we looking for?

We are currently seeking an Employer Services Officer on a permanent, full-time basis, located in Regina, SK.

As a member of the Employer Experience team, you will proactively train and educate SHEPP's participating employers, ensuring they have the information and support required to comply with the Plan's terms and conditions.

The Employer Services Officer must also maintain advanced knowledge of Plan provisions related to employer administration in order to effectively support employers and monitor ongoing compliance, including data accuracy and reconciliations of contributions to the Plan.

Who is SHEPP?

Established in 1962, the Saskatchewan Healthcare Employees' Pension Plan (SHEPP) is a multi-employer, defined benefit pension plan serving the healthcare industry in Saskatchewan.

2025 Top Employer

We are proud to be named a 2025 Top Employer by Benefits and Pensions Monitor, being recognized as one of the best companies to work for in the Canadian benefits and pensions industry.

What are the perks of joining SHEPP?

• We're passionate about pensions and it shows in our work through delivering exceptional service every day.
• We're committed to providing programs and benefits that encourage physical, mental, financial and social wellbeing and support your professional growth and development.
• When eligible, you'll benefit from our defined benefit pension plan where we contribute $1.12 for every $1.00 you contribute.
• We recognize the importance of flexibility and work-life balance and offer flexible work hours, earned days off (EDOs), personal time and paid sick leave.

How will you spend your time?

• Work collaboratively with participating employers, guiding them on data submission requirements, while using strong communication skills to resolve discrepancies.
• Monitor employer administrative roles and responsibilities in alignment with Participation Agreements and the Employer Administration Manual, ensuring ongoing compliance with Plan requirements.
• Perform Monthly Data Reconciliations (MDR), Annual Data Verifications (ADV), Arrears calculations, Pension Adjustment (PA) audits, and other data audits to ensure accuracy of employer and employee contributions and data.
• Manage accounts receivable in collaboration with Finance and work directly with employers to resolve outstanding remittances and reporting errors.
• Develop and deliver training initiatives, provide daily technical and administrative Plan support, promote effective use of SHEPPweb (including access management).
• Identify trends in data discrepancies, partner with internal teams to enhance processes and audits, support development of employer communications and training materials, and build strong, long-term employer relationships.

What expertise will you bring?

• A post-secondary degree or certificate in business administration or related field, supplemented by three or more years of pension administration experience. A combination of equivalent education, training and experience will be considered.
• Experience working with large relationship management databases.
• Strong customer service and analytical skills.
• Demonstrated proficiency using Microsoft Excel, Word and PowerPoint.
• Proficient in English with excellent verbal and written communication skills.

Ready to apply?

We want to hear from you Please submit your cover letter and resume outlining your qualifications to SHEPP Human Resources at no later than Thursday, March 5, 2026.

Job Type: Full-time

Pay: $85,738.00-$107,172.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person