Ecommerce Manager

Job Description

About the Company

The Avid Group is an end-to-end apparel and brand platform operating a portfolio of high-growth lifestyle and licensed brands across DTC, wholesale, and strategic partnerships. Our brands include Troll Co Clothing , Market Studios , and Barstool Sports . We manage the full brand lifecycle - from creative and merchandising through production, fulfillment, finance, and distribution across the U.S. and Canada.

About the Role

We're hiring an Ecommerce Manager to own the day-to-day execution and performance of our Shopify-based DTC websites and Amazon storefronts (U.S. & Canada).

This is a hands-on, execution-focused role responsible for ensuring our digital storefronts are accurate, optimized, and performing at a high level. You'll work closely with Marketing, Operations, Brand, and Customer Experience teams to deliver strong launches, promotions, and a best-in-class shopping experience.

Responsibilities

Site Management (Shopify - DTC)

• Own daily operations of multiple Shopify-based DTC storefronts
• Maintain homepage content, collections, navigation, and product launches
• Upload and maintain product data, imagery, pricing, and merchandising rules
• Conduct ongoing QA to ensure accuracy, functionality, and strong mobile performance

Amazon Marketplace Management (U.S. & Canada)

• Manage product listings, pricing, imagery, A+ content, and storefronts
• Coordinate launches and promotions with DTC and wholesale calendars
• Monitor performance metrics including sales, conversion, reviews, and advertising
• Ensure compliance with Amazon brand standards and platform requirements

Promotions & Campaign Execution

• Build and execute promotions including discount codes, bundles, and limited-time offers
• Partner with Marketing to launch campaigns cleanly across platforms
• Ensure pricing and promotional consistency across Shopify, Amazon, and Tapcart

Performance Analysis & Optimization

• Track key ecommerce KPIs including revenue, conversion rate, and AOV
• Use tools such as Shopify, GA4, and Triple Whale to identify insights
• Recommend and implement improvements to site performance and conversion

Technology & Platform Management

• Own day-to-day management of the ecommerce tech stack: Shopify, Klaviyo, Yotpo, Tapcart
• Partner with developers and agencies to resolve issues and deploy enhancements
• Ensure integrations for inventory, analytics, and attribution are functioning properly

Product & Inventory Coordination

• Work with Operations to ensure product availability, pricing accuracy, and timely launches
• Maintain clean product data, variants, tagging, and collections
• Manage back-in-stock flows and inventory-driven merchandising logic

Customer Experience & Operations

• Partner with Customer Service to resolve site or order-related issues
• Audit checkout, shipping thresholds, and returns to improve conversion and satisfaction
• Monitor and respond to customer feedback and reviews, especially on Amazon

Growth, Testing & Optimization

• Conduct A/B testing across content, layout, and calls-to-action
• Support SEO and marketplace optimization efforts
• Evaluate new tools and initiatives to drive ecommerce growth

Qualifications

• 5+ years of hands-on ecommerce experience
• Strong experience managing Shopify-based DTC websites
• Experience with Amazon Seller Central or Vendor Central (U.S. and/or Canada)
• Understanding of digital merchandising, CRO, and ecommerce analytics
• Experience with tools such as Shopify, Klaviyo, GA4, Triple Whale, and Amazon reporting
• Highly organized with strong attention to detail and follow-through
• Comfortable QA'ing launches, promotions, and technical changes
• Analytical, proactive, and execution-oriented mindset

Why The Avid Group

• Work across multiple scaled, culturally relevant apparel brands
• Hands-on ownership with real impact on revenue and customer experience
• Close collaboration with Brand, Marketing, and Operations teams
• Fast-moving, execution-driven environment