Depot Manager

Job Description

<p><h3>Job Summary</h3>
<p>The Depot Manager is responsible to meet or exceed Service goals in the management of a Service Centre which includes a team of Route Sales Representatives. Reports to the General Manager.</p>
<h3>Essential Functions</h3>
<ul>
<li>Develop and motivate Service Centre RSRs to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships.</li>
<li>Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.</li>
<li>Partner closely with sales consultants within Service area to assist in new business acquisitions and successful new business installations.</li>
<li>Ensure all company policies and procedures are followed at their location, including safety and Service SOP.</li>
<li>Manage retention and growth by motivating their Service Centre team to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.</li>
<li>Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.</li>
<li>Leading their Service Centre team to success, communicate changes and policies, oversee route organization, project a professional image and cooperatively work with other departments in the branch.</li>
<li>Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.</li>
<li>Follow written and verbal instructions and perform other tasks as directed by the General Manager.</li>
<li>In coordination with General Manager, the Depot Manager will be responsible for hiring, disciplining and terminating of Service Centre staff.</li>
<li>Some Depot Managers may be responsible for the management of Loaders/Unloaders and Customer Service office Personnel.</li>
<li>Oversees a service center. This includes securing the facility, ensuring the facility is of the highest standards in terms of cleanliness and safety.</li>
<li>Manage facility service vendor relationships such as cleaning companies, snow removal, security firms, local garages for mechanical work on trucks etc.</li>
<li>Managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.</li>
<li>If depot is a leased facility, manage the relationship with facility owner/landlord.</li>
</ul>
<h3>Additional Functions</h3>
<ul>
<li>Work with and support other service personnel as required by the General Manager.</li>
<li>Participate in Branch or Corporate projects as required by General Manager.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations.</li>
<li>Demonstrate excellent skills in customer service, negotiations and sales.</li>
<li>Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.</li>
<li>Recognize colors, sizes and types of product and count, add and subtract accurately.</li>
</ul>
<h3>Education</h3>
<ul>
<li>College/University graduation or similar experience. Qualified to hold a driver’s license.</li>
</ul>
<h3>Travel Requirements</h3>
<ul>
<li>Frequently within the branch area.</li>
</ul>
<h3>Typical Environmental Conditions</h3>
<ul>
<li>Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.</li>
<li>Indoor and outdoor areas of a typical industrial facility.</li>
</ul>
<h3>Typical Physical Activity</h3>
<ul>
<li>Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.</li>
</ul>
<h3>Compensation</h3>
<ul>
<li>$90,000 to $100,000 per year plus quarterly and annual performance bonuses.</li>
<li>Company provided vehicle and gas card.</li>
<li>Health and Dental Insurance provided by employer.</li>
<li>Registered Pension Plan provided by employer.</li>
</ul></p>
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