Customer Service & Administrative Clerk

Job Description

<h3>Job Description</h3><p>Job Description<p><p><b>Job Description: Customer Service Administrative Clerk</b><p><b>Position:</b> Customer Service Administrative Executive<br /><b>Job Type:</b>& Permanent, Full-time<br /><b>Hours:</b>& 37.5 hours per week<br /><b>Location:</b> (Oakville - Onsite)<br /><b>Language:</b>& English<br /><b>Work Setting:</b>& Public Sector<br /><b>Salary:</b> $17.00 - $18.00 per hour or 40,000 CAD</p><b>Job Overview</b><p>We are seeking a highly organized and reliable Customer Service Administrative Clerk to join our dynamic public sector team. The ideal candidate will be the first point of contact for our clients and provide essential support across various administrative functions. This role is perfect for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service.</p><p>This position offers an hourly wage of& <b>$17.00 - $18.00</b>, commensurate with experience.</p><b>Responsibilities</b><p><b>Customer Service Front Desk Operations:</b></p><ul><li><p>Greet visitors and direct them to the appropriate contacts or service areas.</p></li><li><p>Provide basic information to clients and the public in a courteous and professional manner.</p></li><li><p>Answer, screen, and forward incoming telephone calls using a multi-line switchboard.</p></li><li><p>Receive and issue payments, as required.</p></li><li><p>Schedule and confirm appointments and arrange teleconferences.</p></li></ul><p><b>Administrative Clerical Support:</b></p><ul><li><p>Perform data entry and maintain accurate electronic and paper filing systems.</p></li><li><p>Record and relay information accurately and in a timely manner.</p></li><li><p>Order and maintain office supplies.</p></li><li><p>Sort and distribute incoming mail and prepare outgoing mail.</p></li><li><p>Perform basic bookkeeping tasks.</p></li><li><p>Maintain various work records, logs, and reports.</p></li></ul><p><b>Communication Coordination:</b></p><ul><li><p>Operate a range of office equipment and software efficiently.</p></li><li><p>Obtain and process information necessary for providing comprehensive customer service.</p></li><li><p>Collaborate with team members to ensure seamless office operations.</p></li></ul><b>Qualifications Experience</b><p><b>Education:</b></p><ul><li><p>Secondary (high) school graduation certificate or equivalent combination of education and experience.</p></li></ul><p><b>Experience:</b></p><ul><li><p>2 + year of experience in a customer service or administrative role.</p></li></ul><p><b>Technical Skills:</b></p><ul><li><p>Proficiency in& <b>MS Office Suite</b>& (MS Word, MS Excel, MS Outlook) is required.</p></li><li><p>Experience with word processing, spreadsheets, electronic mail, and MS Windows.</p></li></ul><b>Security Requirements</b><ul><li><p>Must be able to obtain and maintain a& <b>Basic Security Clearance</b>.</p></li><li><p>Must have reliable& <b>own transportation</b>.</p></li></ul><b>Work Conditions Physical Capabilities</b><ul><li><p>Combination of sitting, standing, and walking.</p></li><li><p>Fast-paced environment with repetitive tasks and tight deadlines.</p></li><li><p>Ability to work under pressure while maintaining attention to detail.</p></li></ul><b>Personal Suitability</b><p>The ideal candidate will possess the following attributes:</p><ul><li><p>Excellent oral and written communication skills</p></li><li><p>Efficient interpersonal skills and a team player attitude</p></li><li><p>Highly organized with strong time management abilities</p></li><li><p>Ability to work independently and multitask effectively</p></li><li><p>Reliable, flexible, and mature</p></li></ul></p></p></p>