Client Solutions Manager, Multinational

Job Description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Our Commercial Mid-Market team in the GTA is growing! We’re looking for a Client Solutions Manager to join our Multinational team.

As the Client Solutions Manager, reporting to the Director of Client Solutions, you will provide outstanding client service to Gallagher's clients. This means you will be managing an existing portfolio of clients - driving the renewal cycle, handling day‑to‑day policy updates, talking and building relations with insurers, clients and marketing policies.

Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

This role is based out of our office in Toronto.

How you'll make an impact

• Client Relationship Management: Building and maintaining strong relationships with clients to understand their business needs and objectives. This involves regular communication and meetings to ensure client satisfaction with regards to policy documentation, invoices, CERT issuance, AR, etc.


• Solution Development: Collaborating with various departments within the company to develop customized solutions that address the specific needs of clients. This may involve working with marketing, and sales teams. (Producer/s) Problem Solving: Addressing any issues or challenges that arise during the client engagement process, ensuring quick resolution to maintain client satisfaction.


• Producer Support: Assisting the Producer/s in identifying opportunities for upselling or cross‑selling additional services or products to existing clients.


• Reporting and Documentation: Preparing reports and documentation related to client and completing the activity as various tools external (network partner) and internal tools (EPIC, DMS).

About you

• Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions.


• Strong communication and interpersonal skills enable you to develop deep relationships with clients and build partnerships with colleagues quickly. People love working with you, and you with them!


• Being in a fast‑paced, dynamic environment brings out the best in you. You’re always able to prioritize which allows you to exceed client expectations every time!


• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.


• Highly tech‑savvy, with an ability to learn new systems, tools and processes.


• Experience working within the Multinational segment is considered a strong asset for the role.


• A valid RIBO license is required or willingness to acquire within 3 months.


• CAIB, CIP, CRM or other relevant certifications/designations highly valued.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs


• Life, Dependent Life and AD & D Insurance options


• Retirement savings including RRSP including a company match, TFSA, pension and more


• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement


• Employee assistance programs


• Discounted gym membership (GoodLife Fitness)


• Opportunity for flexible work arrangements


• Paid sick days & personal days


• Employee education recognition program


• Employee referral bonus program

We value inclusion and diversity

Click Here to review our Canada Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre‑determined qualifications.