Business Analyst

Job Description

Position Type:

Regular Full Time (RFT)

Closing Date:

March 5, 2026

Salary/Wage Range:

$101, $127,351.00

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Type of Vacancy

Existing Vacancy

Hours of Work

35 hours per week

Department

Transformation Office

Location

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of City Hall - 426 Brant Street, Burlington. Work location is subject to change at the discretion of the City due to operational demands. Effective 2026 this role will be required to be on site 50% of the time each month.

Position Overview

This position is responsible for developing an understanding of business problems and identified opportunities for continuous improvement and translating business needs into solutions (process, policy, data, and/or technology) enabling business outcomes. The role may provide consultative or dedicated support on projects.

Responsibilities

• Lead business analysis and IT components for complex enterprise projects
• Lead the requirements lifecycle, from elicitation and collaboration to solution evaluation and procurement
• Work with internal teams to understand requirements. Provide recommendations on business solutions and systems that align with needs and optimize benefits realization
• Develop and implement business process improvements, mapping current and future state needs with awareness of department and City strategy
• Contribute to project planning, scope definition, budget management, resource allocation, and other delivery activities (project risk management, change management, training, vendor management)
• Coordinate stakeholders, complete project tracking, and report to stakeholders, ensuring milestones are achieved within timelines.
• Oversee testing, traceability, and monitoring of business solutions while ensuring successful end-user training and operational readiness
• Collaborate with Burlington Digital Services (BDS) and business areas to design, acquire and implement technology solutions
• Provide solution-level technical input on infrastructure, network solutions, application installations, and user devices in collaboration with architecture, engineering, and application/product specialists.
• Duties and responsibilities are inclusive but not limited to the above.

Requirements

The successful candidate will possess a 4-year university degree in Computer Science, Engineering, Business Administration, or equivalent qualifications. Experience in business process reengineering and managing complex IT projects is essential. Certification in (PMP), Certified Business Analysis Professional (CBAP), and Lean Six Sigma certifications are assets.

Five years' experience in business analysis, project delivery, or related experience. Experience in a municipal environment is preferred. Business analytical experience in enterprise and/or cross-department implementations (especially Enterprise Resource Planning, Asset Management, Work Management, or AI-enabled systems implementations) is an asset.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at or email us at:

if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.