AWS L3 Application Support

Job Description

Cognizant is seeking an experienced AWS L3 Application Support Specialist for a full-time opportunity in Toronto, ON.

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In This Role, You Will

• Provide Application and User Support.
• Manage and resolve production application issues, including batch job failures.
• Work with AWS, Batch Monitoring and Processing tools like TWS, Control , M or Autosys.
• Address and resolve user queries promptly like data related query and access issues, providing guidance and troubleshooting assistance
• Release Coordination: Collaborate with cross-functional teams to coordinate weekend releases from a support perspective.
• SSL Certificate Management: Manage and renew SSL certificates for client applications, knowledge of Lunix and shell / Python scripting
• Report Maintenance and Enhancements: Basic knowledge on maintaining and enhancing Jasper reports and DQF reports (internal tool that requires SQL knowledge)
• Root Cause Analysis (RCA): Perform RCA for production issues and document findings; submit Jira for tracking.
• Testing: Conduct testing of production defect fixes in the staging environment to validate solutions before deployment.

What You Will Need To Succeed (required Skills)

• 4 years of experience with AWS (Deployment of Application using CloudFormation based Stack Sets in AWS).
• 4 years of experience with Oracle/PL/SQL procedures
• 3 years of experience with Python and Unix Shell scripting.
• Knowledge of Bitbucket, JIRA, Confluence, and other DevOps Technologies.
• Exposure to Java.

At Cognizant, we are eager to meet people who believe in our mission and can make an impact in various ways We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferable experience and skills make you an outstanding applicant and help us see how you would be helpful in this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs.

Based on this role's business requirements, this is an onsite opportunity in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.