Vendor Manager

Job Description

Summary

JOB DESCRIPTION

The Vendor Manager is responsible for the maintenance and enhancement of The Vendor Management System and performance activity related to vendor operations, efficiency and risk. Specific responsibilities include but are not limited to oversight and governance of vendor performance measurement and management, deployment of vendor performance score cards as well as organization and facilitation of the cross-client Supplier Business Review process.

In addition, the individual in this role is also responsible to ensure appropriate actions, plans and follow-up activity is in place to drive improved vendor performance. This individual will proactively monitor strategic suppliers' service delivery activities, prioritizing and escalating accordingly to functional and senior leadership to ensure client brand protection, compliance to obligations and timely execution of deliverables.

The Vendor Manager implements and oversees process improvement initiatives of Procurement activities.

Key Duties & Responsibilities

Planning and Scheduling

Schedules Supplier Business Reviews, collects and prepares data, decks and maintains action register
Develops, recommends and facilitates Vendor Performance improvement plans
Engages with vendors and Sourcing/SCA teams to ensure requirements are maintained
Timely Vendor Payment - engages with Vendors and Finance/FSSC to ensure requirements are maintained
Work order Closure - engages with Finance/Operations Centre and Vendors to ensure requirements are maintained
Vendor Training - engages with Operations and Vendors to ensure requirements are maintained, monitors and reports results

Vendor Qualification

Continuous Improvement

Leads the identification and implementation of performance metrics to measure supplier performance
Leads supplier performance measurement and management
Handles escalations and manage dispute resolution process
Innovation - engages with Operations/Sourcing/Finance to monitor and report results
Provides Vendor Management and Real Suite subject matter expertise
Works in collaboration with Facility Management Office in deployment of new programs with vendors
Effectively manages relationship with external partners is integral in ensuring continued service delivery and customer satisfaction
Special rojects as assigned

Knowledge & Skills

College diploma in related field with 3-5 years of demonstrated experience in Facility Management services
Solid understanding of Vendor Management concepts and best practices
Proven experience developing and managing successful relationships with vendors/suppliers, including providing feedback on performance metrics and deliverables
Understanding of contract law including the completion of related courses, and the proven ability to draft, edit and review complex services contracts
Strong verbal and written communications skills in both English & French (bi-lingual) is an asset
Superior organizational, prioritization and time management skills
Excellent problem solving, strategic thinking and planning and decision-making skills
Proven ability to analyze complex, often ambiguous, data and produce comprehensive recommendations and proposals
High degree of business ethics and accountability.

Licenses and/or Professional Accreditation

Professional designation in Supply Chain Management or equivalent is an asset (SCMP/CPP, ISM)

This is a regular, full-time position with a salary range of $73,600 - $92,000 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education, professional designations and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.