US Tech Solutions, Inc.

Duration: 12+ Months Contract with possible extension

Job Description:

Experience:

· Good typing and computer skills

· Excellent verbal communication and Customer Service skills

· Minimum of a high school diploma or GED.

· Previous customer service experience in a professional setting.

Responsibilities:

· Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries.

· Providing excellent oral communications with quality customer service.

Follow through and resolve all calls.

· Address billing and eligibility questions with your commitment to follow up as necessary to resolve.

· Create and manage computer call logs/references for added review and follow-up with solid outcomes.

· Provide excellent customer service including offering added assistance as appropriate.

· This includes becoming familiar with web service offerings to support and direct a provider to these offerings.

· Train and support peers and new team members

Skills:

· Customer Service Representative, Healthcare, inbound, Outbound

Education:

· HSD or Equivalent experience