Trade Finance Specialist

Job Description

Title: TDS Operations Analyst – Trade Finance
Duration: 18 months (Possibility of Extension/Conversion into FTE)
Schedule: 8:30 am to 5 pm – Monday to Friday
Work Location: Vancouver, BC V7Y 1A2 (Hybrid- 3 days per week on site)
Pay Rate: $38.74 / Hourly
Job Summary:
As a cross-functional process analyst, conduct research, analysis, and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership. Enhance management decision-making on policies, processes, products, and services based on insights generated from analytics and reporting to advance the operating model/processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.
Responsibilities:
Customer
Execute more complex transactions and overrides accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first-level operations service delivery.
Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies.
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
Identify opportunities to improve service delivery.
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
Contribute to the production of consolidated or aggregated reporting as appropriate.
Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner
Shareholder
Support the timely and accurate completion of business processes and procedures according to SLA requirements.
Contribute to business objectives for operational excellence -- identify, suggest, and actively participate in improving standards, policies, procedures, and solutions.
Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assessing potential impacts as it relates to operating policies, standards, and procedures.
Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions that enhance the customer experience and support business objectives.
Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
Contribute to the development/delivery of presentations/ communications to management or broader audiences.
Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operational activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.
Support change management projects or programs that impact the business, functions, or processes and ensure clear communication and documentation of new processes.
Assume responsibility to minimize operational and regulatory risk by complying with the Bank and industry Code of Conduct.
Employee/Team
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure the timely communication of issues/points of interest.
Support the team by actively building operations/business services knowledge, thinking critically about processes and opportunities for improvement, sharing ideas, and transferring knowledge within the team, across the function, and with partners (e.g., audit, business insights).
Provide training, coaching, and/or guidance to others on the team.
Participate in personal performance management and development activities, including cross-training within own team and other teams in Global Operations & Business Services.
Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments.
Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities.
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching, and/or guidance as appropriate.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally.
Breadth & Depth
Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products).
Sound level knowledge with some form of related training and/or related experience or skills.
Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact.
Identifies key operational/ reporting/process issues for own area.
Provides thorough analysis and/or specialized reporting or operational/process support.
Requires a general understanding of the overall function and/or businesses supported.
Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus.
May lead small-scale initiatives or work stream packages for the assigned area.
Completes work within specifically defined parameters with guidance/ direction from management as necessary.
May provide training to others on best practices, processes, etc., as well as guide junior staff for the completion of business-as-usual functions.
Generally reports to a Group Manager.
Experience and/or Education Required:
Undergraduate degree/ college diploma.
3+ year relevant experience.
Candidate Profile Details:
Degree/Certifications Required: Nice to have- CDCS, CSDG.
Years of Overall Experience: 3 years plus
Preferred Candidate Background:
Strong client communications skills- will need strong English skills (both verbal and written).
Experience working in this field.
Trade Finance experience.
Familiar with ICC- Brochures such as UCP, ISP, URDG.
Must-Have Hard Skills:
Trade Finance experience – 3 years
SBLC (Stand by letters of credit) and Guarantees.
Familiar with ICC- Brochures such as UCP, ISP, URDG.
Experience with clients, customer-facing experience
Soft skills:
Strong communication skills
Nice-To-Have:
CDCS (Certified Documentary Credit Specialist) and CSDG (Certificate for Specialists in Demand Guarantees).
Familiar with: TPS360.
Familiar with SWIFT
Disqualifiers – is there any information/experience on a candidate's resume that would disqualify them from consideration for this position?
- Only having experience with LC's (not what the manager is looking for).