Team Supervisor
Job Description
Some of what you will do:
The Team Supervisor, Print Sales Support, leads a team of representatives responsible for managing retail print business referrals, ensuring timely and accurate quoting, and delivering exceptional service to internal stakeholders. This role provides strategic leadership to optimize team performance, streamline quoting workflows, and drive operational excellence. The Supervisor is a key liaison between store teams, sales leadership, and operations, ensuring alignment with business goals and customer satisfaction.
Specifically, You Will:
- Lead and coach a team of Print Sales Support Representatives to meet performance targets and service level agreements
- Analyze quoting trends and implement process improvements to enhance efficiency and accuracy
- Collaborate with the Print Sales Teams and store leadership to ensure seamless referral routing and lead qualification
- Develop and maintain training materials, SOPs, and knowledge base documentation
- Conduct regular team meetings, performance reviews, and one-on-one coaching sessions
- Track and report on key performance indicators such as quoting volume, turnaround time, and conversion rates
- Resolve escalated issues and serve as the point of contact for complex quoting scenarios
Some of what you need:
- College or university degree in business, operations, or related discipline
- Certifications in leadership, project management, or sales operations are a plus
- 3–5 years in customer service, sales support, or print industry roles
- 1–2 years in a supervisory or leadership capacity
- Proficiency in CRM and quoting tools (Salesforce preferred)
- Experience in managing performance metrics and reporting
- Exposure to cross-functional collaboration and project leadership
Physical demands/working conditions:
- Remote office environment
- High-speed, stable internet connection
Some of what you will get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more…
#LI-Remote
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.
We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with Staples Canada in Richmond Hill.
Is this a remote position?▼
This appears to be an on-site role in Richmond Hill.
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What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.