Sr. Commercial Excellence Manager

Job Description

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

The Senior Manager, Commercial Excellence will partner with the VP, Commercial and Regional Commercial leaders across the globe to ensure the successful implementation of a best-in-class commercial ecosystem and operating model. You will work collaboratively with various departments to deploy commercial operating models and processes that align with the Clinical Next-Generation Sequencing Division's strategic objectives, driving a continuous improvement in culture across the commercial teams.

Key Responsibilities

• Serve as a strategic thought partner to VP of Commercial of CSD translating regional growth priorities into actionable sales operations strategies that drive revenue acceleration, operational rigor, and predictable execution.
• Enable decision-making for regional sales leaders through proactive insights, delivering forward-looking analytics, performance narratives, and scenario modeling that support territory optimization, pipeline health, and investment prioritization.
• Partner with our COE's and Marketing Teams to implement and deploy process excellence in commercial execution and channel customer engagement.
• Partner with the Sales Training team to ensure they provide training and ongoing support to ensure successful adoption of new commercial excellence tools and establish certified practitioners.
• Drive commercial initiatives across the division to ensure projects meet business objectives and are accomplished on time and within budget.
• Track performance, find opportunities for continuous improvement, and implement changes to enhance the operating model. Maintain detailed documentation of commercial excellence tools and changes made.
• Support the commercial teams in solving critical problems, using problem-solving and kaizen methodology.
• Lead the sales force effectiveness initiatives to ensure global visibility to actionable data for the sales organization.
• Optimize and manage effective and efficient operating mechanisms for the Commercial leadership team to establish a scalable operations platform to ensure aggressive execution, efficiency, profitability, and compliance across the division.
• Launch and lead a pricing committee globally for CSD while developing standard practices, KPI dashboard, and guidelines to be implemented across the regions.
• Serve as a thought partner in commercial excellence tools, supporting the adoption and deployment of Thermo Fisher Scientific tools and demeanor across the regions.
• Willingness to travel 25%-50% domestically and internationally as required.

Qualifications

Education

• Bachelor's degree required with a focus in Business or a related field preferred. MBA degree is preferred.
• Certification as a trainer or facilitator and certified practitioner in lean tools is highly preferred

Experience

• 12 plus years of relatable experience
• 4+ years of commercial experience with a consistent track record of driving processes to achieve results required, ideally with experience as a sales representative or sales leader in a regulatory environment within Healthcare, Med Tech, Pharma, or Life Sciences
• 3+ years confirmed experience with the core tools of visual management, problem solving, and kaizen at a company focused on continuous improvement required
• Experience with demand forecasting is preferred
• Extensive experience with , Seibel, and CRM (funnel management, dashboards) required.
• Strong analytical and problem-solving skills with experience using tools such as MS Excel and Power BI to visualize sales data required. SAP knowledge preferred.
• Demonstrated ability to work cross-functionally in a large and complex organization in a biotech or clinical healthcare industry preferred.
• Excellent interpersonal skills with the ability to navigate a sophisticated, matrix organization, optimally convey new concepts, tools and strategies, and tailor communications according to the audience is required.
• Capacity to navigate ambiguity and uncertainty, consistently demonstrating a growth mindset and resilience in the face of obstacles is required.
• Shown success in driving business impact through continuous improvement and Kaizen initiatives, particularly in commercial organizations and in a fast-changing environment is required.

Compensation