Service Manager

Job Description

Job Description

Job Description

Be at the Heart of Hamilton’s Biggest and Most Exciting Events

The Hamilton Convention Centre by Carmens is more than just a venue—it’s one of Canada’s premier full-service, privatized event spaces, right in the vibrant core of downtown Hamilton. As the city’s largest event venue, we’re known for delivering exceptional, large-scale experiences that bring people together for everything from corporate conferences to star-studded galas.

Whether you’re working behind the scenes, welcoming guests, coordinating events, or serving with polish, your role helps make these extraordinary moments possible. Join a team where every day is fast-paced, dynamic, and filled with the thrill of hosting Hamilton’s most memorable occasions.

As part of Carmens Group, you’ll be supported by a company with over 40 years of hospitality excellence—and empowered to contribute to a legacy of unforgettable events. If you’re ready to be part of something big, the Hamilton Convention Centre is the place to grow your career and make an impact.

Why Work for Carmens Group?

• Flexible scheduling
• Career coaching & growth
• Great Place to Work Certified (2022-2024)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Comprehensive Group RRSP & Health Benefits
  • Annual/Quarterly Incentive Plan
  • Staff discounts at our restaurants
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.

Position Details:
Job Type: fulltime, permanent
Vacancy: This posting is for an existing vacancy 
Compensation: $50,000 - $55,000
AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position

What you will be doing:

• Supervise events both on-site and off-site, ensuring flawless execution of banquet event orders (BEOs).

• Lead by example: demonstrate outstanding guest service, adaptability, and strong leadership while coaching and supporting your team.

• Ensure event schedules and timelines are followed, maintaining clear communication with servers and event staff.

• Act as a host and ambassador for the venue, liaising between guests, management, and team members.

• Build rapport with guests, answer questions, and ensure satisfaction throughout the event.

• Manage administrative tasks such as scheduling, as well as opening and closing duties.

• Inspire and motivate team members to create extraordinary guest experiences.

• Perform other duties as required to ensure seamless events.

Qualifications:

• 2 - 3 years in a Supervisory role within catering and/or special events

• Strong leadership, organizational, and communication skills.

• Hospitality or Event Management education/experience is an asset.

• Banquet serving experience an asset.

• Smart Serve Certification (required).

• G-class driver’s license (required).

• Ability to work a flexible schedule including mornings, evenings, and weekends.

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

If you're a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity.  Apply today and help us deliver something extraordinary - together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
 

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