Service Advisor

Job Description

Job Description

Job Description

Fairway Ford is a Family owned, family-oriented company that serves a wide area of customers throughout the Southeast and surrounding area. We are looking to expand our team! We are currently looking for a Service Advisor.

Responsibilities:

Obtain customer and vehicle information, review vehicle repair history and verify any needs

Clearly report all vehicle symptoms as described by the customer, using detailed descriptions

Determine required maintenance to ensure the safety of customer’s vehicles

Promote the sales of labor, parts, and accessories.

Answering/making phone calls, booking in customers, creating work orders

Ensure that the standards for customer service are always upheld

Qualifications:

Directly related experience is required

Excellent customer service skills with the ability to interact and provide effective service to all customers, both internal and retail.

Able to work in a fast-paced environment as part of a team

Excellent verbal and written communication skills.

Excellent organizational and time management skills.

We offer competitive wages and benefits package

Requests for reasonable accommodation will be accepted during the hiring process.

We thank all applicants who apply but only those selected for an interview will be contacted