Senior Technical Support Specialist

Job Description

Technical Support Specialist (Tier 1,2,3 Managed Services)

Hybrid: Home + Field + Occasional Office

Location: Langley to Abbottsford

Full-Time Permanent

A growing technology services firm in the Lower Mainland is hiring a Tier 2 Technical Support Specialist to support a diverse managed services client base across the Fraser Valley. This hybrid role blends remote troubleshooting, onsite client visits, and project deployments in modern cloud and on-prem environments.

Have you worked in MSP before? Do you enjoy variety, autonomy, and being the go-to person clients rely on - you'll thrive here. Not only is the role expecting many exciting new projects on the horizon, you'll join a great team with incredible management. A team that works very well together has fun and is highly valued by their leadership.

What You'll Be Doing:

Remote Support (Work-from-Home Days)

• Tackle escalated tickets from the helpdesk team
• Troubleshoot user, workstation, and software issues
• Support Microsoft 365, Azure AD/Entra, Intune, and related tools
• Work with PSA and RMM tools in the N-able/Datto ecosystem
• Prep for field deployments and document issue resolutions
• Collaborate with the engineering team on tougher problems

Field Support (Client Sites - Abbotsford, Langley, Surrey, Chilliwack, Mission, Maple Ridge)

• Perform hands-on troubleshooting and tech support
• Install, replace, or configure:
• Workstations and desktops
• Network devices (firewalls, switches, access points)
• Servers and infrastructure hardware
• Act as the primary technical point of contact onsite
• Run basic assessments, health checks, and post-deployment validation

Project Deployments

You'll gain exposure to or lead:

• PC refreshes and workstation rollouts
• Microsoft 365 and cloud integrations
• Azure AD/Entra + Intune deployments
• SharePoint and Teams configurations
• Firewall installs and small network builds (VLANs, switching, Wi-Fi)
• VMware/vSphere deployments and updates
• Server installs and migrations
• Data protection using Datto and Veeam

What You Bring

• 2-5 years of experience supporting SMB or MSP environments
• Solid foundation in Windows desktop and server systems
• Hands-on experience with:
• Microsoft 365 + Azure + Cloud Administration
• Networking fundamentals (DNS, DHCP, VLANs, switches, firewalls)
• RMM/PSA tools (N-able, Datto, ConnectWise, etc.
• Backup/DR platforms
• Firewalls (Fortinet, SonicWall, or similar)
• Strong communicator, confident with clients
• Valid driver's license and reliable vehicle
• Based in the Lower Mainland or Fraser Valley (required)

Bonus Points for:

• VMware/vSphere
• Server Install, configs, and small migrations
• Deeper Network knowledge in things like DNS, DHCP, VLANS, APs
• Datto or Veeam
• ConnectWise

Growth & Development

You'll be supported with:

• Certification reimbursement (Microsoft, Cisco, Sophos, CompTIA)
• Dedicated time for learning and labs
• Mentorship from experienced engineers
• A clear path to Tier 3, cloud, project, or security roles

Perks & Benefits

• $65-75K salary (based on experience)
• Extended health, dental, and vision
• Paid vacation and personal time
• Life insurance
• Flexible hybrid work setup
• Business-casual, team-oriented culture
• Regular team events and peer collaboration

If you're looking for variety, mentorship, and the chance to grow into more advanced roles, this is your next step. Apply now.