Senior Property Manager

Job Description

Summary

The Senior Property Manager is responsible for the effective management and administration of an assigned portfolio of residential properties. This role provides advanced operational oversight, drives financial performance, ensures regulatory compliance, and leads high‑performing teams. Through strong leadership, strategic planning, and operational excellence, the Senior Property Manager enhances asset value, maximizes portfolio performance, and maintains exceptional resident satisfaction while upholding organizational standards and contractual obligations.

Salary Range

$85,000 - $95,000 plus monthly car allowance

Portfolio Operations & Maintenance

• Oversees the day‑to‑day operations of a diverse residential portfolio, ensuring all sites – including common areas, building exteriors, and landscaping – are well maintained, safe, and visually appealing.


• Direct regular property inspections and implement preventative and sustainable maintenance programs to uphold quality standards and regulatory compliance.


• Lead planning and execution of capital improvement projects (e.g., HVAC, roofing, paving), ensuring projects are delivered on time and within approved budgets.


• Approve invoices and monitor expenditures to ensure alignment with financial targets.

Resident Relations & Communication

• Foster positive and professional relationships with residents by addressing concerns, complaints, and service requests in a timely and effective manner.


• Promote high levels of resident satisfaction to support retention, occupancy, and positive community relations.


• Provide guidance and support to on‑site teams in resolving complex resident matters or escalated issues.


• Oversee lease renewals, rent collection, and enforce collection procedures for late‑paying accounts.


• Support and guide marketing and leasing strategies to reduce vacancy rates and maintain competitive positioning.


• Lead the preparation of annual operating budgets and financial reports.


• Monitor financial performance, analyze variances, and implement corrective strategies to ensure each property's performance meets or exceeds financial targets and return expectations.


• Supervise, mentor, and evaluate on‑site team members, fostering accountability, development, and high performance.


• Coordinate with and oversee external vendors and contractors to ensure timely, quality execution of all property‑related services.


• Review contractor work to ensure completion standards are met and expenses align with approved budgets.


• Promote a culture of professionalism, service excellence, and continuous improvement.

Compliance & Risk Management

• Maintain comprehensive knowledge of all applicable local, provincial, and federal legislation, including the Residential Tenancies Act and Fair Housing regulations.


• Ensure properties meet safety, accessibility, and operational compliance standards.


• Maintain accurate documentation and records for leases, inspections, vendor agreements, legal matters, and regulatory requirements.


• Identify and mitigate operational and financial risks within the portfolio.

Innovation & Process Improvement

• Stay current with emerging technologies, tools, and best practices in property management.


• Identify and implement cost‑saving opportunities through innovation, vendor optimization, and workflow improvements.


• Prepare and oversee reports, financial summaries, and budget documentation related to the assigned portfolio.


• Regularly communicate with senior leadership on key operational metrics, risks, capital planning needs, and strategic recommendations.


• Actively participate in leadership meetings and cross‑functional initiatives, contributing insights to improve portfolio performance and organizational outcomes.

Stakeholder & Relationship Management

• Build and maintain strong, sustainable relationships with residents, team members, vendors, and internal stakeholders.


• Act as a senior representative of the organization in dealings with stakeholders, municipal bodies, and external partners.


• Promote a culture of professionalism, service, and accountability across all touchpoints.

Who you are

• Graduate and/or certificate/degree in business administration, real estate, finance, CPM, IHM or related field.


• Seven (7) years of experience in property management.


• Knowledge of applicable provincial and municipal legislation including the Residential Tenancies Act.


• Computer literacy, including effective working skills of MS Office, and knowledge of Yardi.


• Prior managerial experience required.


• Demonstrated experience in budget preparation, financial analysis, and portfolio performance management.


• Sound leadership, staff management, and team‑building skills.


• Effective written and verbal communication skills as well as presentation skills.


• A well‑defined sense of diplomacy, conflict resolution, and people‑management skills.


• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.


• Able to build and maintain lasting relationships with corporate departments, key business partners, and stakeholders.


• Ability to follow through and complete overlapping projects.


• High degree of resourcefulness, flexibility, and adaptability.


• Strong customer service and troubleshooting skills.


• Valid driver's license required.

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting accessibility@greenwin.ca. We encourage all qualified candidates to apply. This position reflects a current vacancy within our organization. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.