Senior Manger Process Transformation and Large programs

Job Description

<p><h3>Job Description</h3>
<h3>WHAT IS THE OPPORTUNITY?</h3>
<p>Lead the transformation of our Cash management Operations Center and be the liaison between Payment Trade Operations and the Digital Product teams. Drive change towards digital capabilities, as well as build the future of operations. Re-imagine and design work related to supporting RBC Edge and Commercial Servicing programs. Deliver transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction. Deliver strategic insights to Lines of Business and Partners, along with responsible for optimizing and transforming operational processes based on unique end-to-end view of rework and costs.</p>
<h3>WHAT WILL YOU DO?</h3>
<ul>
<li>Accountable for driving, transforming, and executing our future operations model, aligning our teams and processes based on new and future digital capabilities.</li>
<li>Provide guidance and consulting support to product teams, leveraging client insights and operations expertise to drive prioritization on new digital capabilities that align with organizational objectives.</li>
<li>Set up appropriate metrics to measure and track new operations adoption.</li>
<li>Design and deliver meaningful change management practices that enhance organisation’s execution innovation.</li>
<li>Work closely with the product and design teams to support the development of key digital capabilities that will help transform our operations center.</li>
<li>Identifies opportunities for efficiencies, including optimisation and transformation through effective use of enablers/ levers around AI and automation.</li>
<li>Maximises synergies and look for economies of scale within Operations, ensuring risk identification evaluation, continuous monitoring, effective controls and escalation disciplines are in place to mitigate reputational, financial and operational risk.</li>
</ul>
<h3>WHAT DO YOU NEED TO SUCCEED?</h3>
<h3>Must have:</h3>
<ul>
<li>University degree or equivalent experience (Business / Computer Science preferred)</li>
<li>Deep understanding of Payments and Cash Management products, services, and operational processes.</li>
<li>Hands‑on experience and expertise managing and leading major transformation programmes in Operations.</li>
<li>Project management and planning skills</li>
<li>Strong oral and written communication skills</li>
<li>Strong collaboration and stakeholder management skills</li>
<li>Confidence in decision making and strategic planning</li>
<li>Sense of urgency with ability to handle multiple demands</li>
<li>Strong Excel skills and PowerPoint skills</li>
<li>Critical thinking</li>
<li>Change management mindset</li>
</ul>
<h3>Nice‑to‑have:</h3>
<ul>
<li>3‑5 year’s experience with E2E process review, process mapping, documentation, and remediation planning</li>
<li>2 years experience in Application maintenance or End user support function
</li><li>Experience with Large data</li>
<li>SOX Controls knowledge to meet process requirements</li>
<li>Financial reporting cycle experience</li>
<li>Operational /process background with exposure to LSS (Lean Six Sigma) or process re‑engineering preferred</li>
<li>Interest in AI solutions applied to process optimisation</li>
</ul>
<h3>WHAT IS IN IT FOR YOU?</h3>
<p>We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.</p>
<ul>
<li>A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable</li>
<li>Leaders who support your development through coaching and managing opportunities</li>
<li>Ability to make a difference and lasting impact</li>
<li>Work in a dynamic, collaborative, progressive, and high‑performing team</li>
<li>A world‑class training programme in financial services</li>
<li>Flexible work\/life balance options</li>
<li>Opportunities to do challenging work</li>
</ul>
<h3>Job Skills</h3>
<p>Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Time Management, Waterfall Model</p>
<h3>Additional Job Details</h3>
<p>Address: 180 WELLINGTON ST W:TORONTO</p>
<p>City: Toronto</p>
<p>Country: Canada</p>
<p>Work hours/week: 37.5</p>
<p>Employment Type: Full time</p>
<p>Platform: TECHNOLOGY AND OPERATIONS</p>
<p>Job Type: Regular</p>
<p>Pay Type: Salaried</p>
<p>Posted Date: 2025-12-19</p>
<p>Application Deadline: 2026-01-18</p>
<p>Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above</p>
<h3>Inclusion and Equal Opportunity Employment</h3>
<p>At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programmes intended to foster a workplace based on respect, belonging and opportunity for all.</p></p>
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