RQ00524 - Project Manager/Leader - Senior

Job Description

Must haves:

• Strong project management experience in a healthcare setting
  
• Strong understanding of primary care and referral systems across Ontario
  
• Strong relationship building and communication skills
  

Responsibilities:

• Manage complex engagement related projects end to end, including scope definition, work planning, timelines, risks, dependencies, and reporting within the integrated Pb4P plan. 
  
• Support integrated implementation planning by aligning physician engagement activities with product, change management, communications, and deployment timelines. 
  
• Monitor and report on engagement milestones, risks, and emerging issues, escalating as needed through Pb4P governance structures. 
  
• Work closely with Change Management and Customer Experience teams to ensure engagement activities support readiness, adoption, and sustained utilization of Pb4P tools. 
  
• Translate clinician feedback into actionable insights to inform product enhancements, workflow design, and support materials.
  
• Contribute to the continuous improvement of Pb4P engagement approaches based on lessons learned and feedback.
  
• Collaborate with internal teams and external partners (e.g., regions, delivery partners, clinical associations) to align messaging, engagement approaches, and expectations. 
  
• Gathers and develops requirements in order to create and maintain a detailed project schedule and/or integrated plan.
  
• Proactively identifies potential risk events and issues before they occur so that proper mitigating strategies can be developed.
  
• Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers.
  
• Provides, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
  
• Uses appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out.
  

Desired Skills:

• Experience managing executive and clinical teams
  
• Experience developing and managing project schedules, deliverables, and scope
  
• Demonstrated experience directing project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
  
• Extensive experience coordinating and monitoring project processes, and developing/communicating guidelines and procedures
  
• Knowledge and understanding of Project Management's Institute's Project Management Body of Knowledge
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to identify conflict between project and functional areas and develops responses to successfully address conflict
  
• Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas
  

Required Skills:

• Knowledge of primary care in Ontario
  
• Knowledge of the digital health space in Ontario
  
• An understanding of Ontario's health care system
  
• Ability to manage relationships with key stakeholders 
  
• Demonstrated ability to successfully execute on multiple large-scale, complex, high-risk projects, ideally within a cross-functional structure
  
• Strong analytical and problem-solving skills to evaluate opportunities for innovation with internal and external partners
  
• Proven ability to solve problems by providing thorough and practical solutions to a wide range of complex problems and approaching challenges proactively using strong critical thinking and negotiating skills
  
• Excellent writing skills including the ability to prepare briefing notes, reports, and business presentations
  
• Excellent oral skills including ability to create and deliver effective presentations and answer questions
  
• Collaborative leadership style with the ability to work in a multi-disciplinary team environment
  
• Strong interpersonal skills
  
• Work independently in a highly organized and self-directed manner with minimal supervision
  
• Prioritize and effectively anticipate and respond to risks and issues as they arise
  
• Analyze and define problems, evaluate alternatives, find solutions, and make decisions
  
• Work well under pressure and use good judgment in assessing difficult situations
  
• Creative and results-oriented
  
• Comfortable working in a dynamic fast-paced environment with a degree of uncertainty or ambiguity
  

Requirements

Evaluation Criteria:  

• Strong PM experience especially handling large, complex projects.: 40 Points
  
• Strong understanding of Ontario's healthcare system, particularly referral process.: 30 Points
  
• Ability to communicate effectively with senior leaders, clinical champions and peers.: 15 Points
  
• Experience with managing relationships with multiple partners in both internal and external organizations.: 15 Points
  

Deliverables Include, but are not limited to:

The Senior Program Manager will ensure the following objectives are achieved:

• Develop a robust stakeholder map and engagement strategy
  
• Manage multiple clinical tables and ensure clinical feedback is reported back to business leads for implementation
  
• manage the planning and delivery of physician engagement strategies and managing multiple clinical tables aligned with Pb4P partner engagement principles, ensuring trust, transparency, and meaningful two‑way dialogue with clinicians. 
  

Must Haves: 

• 8+ Strong project management experience in a healthcare setting 
  
• 8+ Strong understanding of primary care and referral systems across Ontario 
  
• 8+Strong relationship building and communication skills