Project Coordinator

Job Description

Job Title: Project Coordinator Junior

Location: Toronto ON (Hybrid) 525 University Avenue

Duration: 12+ Months (Possible Extension)

Pay Rate: CAD 40-45/Hour

Must Haves:

• 2+ years of experience as a
  Project Coordinator in IT or digital health
  environments. (
  Healthcare Experience Mandatory
  )
• Hands-on experience with client support, client integration, and business process implementation.
• Strong stakeholder engagement and communication skills
  .
• Experience supporting product integration projects.
• Knowledge of Identity and Access Management (IAM) framework.

Deliverables Include:

• Process Implementation: Support implementation of business processes and provide input to process improvements.
• Operations Support: Coordinate client integration to ONE ID, with focus on client engagement, client support, and end-user authorization.
• Project Support: Provide project coordination support for product integration initiatives.
• Documentation: Provide input to process documentation, user guides, and operational workflows.

Responsibilities:

• Operational responsibilities:
• Coordinate ONE ID operational activities including client support, stakeholder requests, incidents and escalations within Service Level Agreement timelines.
• Execute IAM processes including end-user authentication and authorization.
• Support communication and engagement plans for ONE ID initiatives.
• Provide input to process improvements and process documentation aligned with evolving business needs.
• Project Responsibilities:
• Provide project coordination support for product integration initiatives, including IAM activities and Business Acceptance Test (BAT) case execution.

Desired Skills:

• Experience in the digital health ecosystem
• Proven ability to work within IAM framework
• Strong analytical, problem-solving, and communication skills
• Ability to work in a high‑volume, fast-paced environment
• Experience with business intelligence tools, dashboards, or reporting systems
• Knowledge of ITSM practices

Required Skills:

• Solid understanding of data integrity principles and quality assurance.
• Strong customer service orientation and interpersonal communication skills.
• Ability to interpret and update technical/process documentation.
• Strong organizational skills with the ability to multitask and meet SLA timelines.

Required Experience / Evaluation Criteria:

1. Project coordination, business operations or technical onboarding experience. 20 points
2. Experience supporting identity and access operations or similar authorization processes. 35 points
3. Proven customer service, client support and stakeholder engagement experience. 35 points
4. Experience assisting with business process improvement and documentation initiatives. 10 points

If this opportunity matches your experience and career goals, please share your most updated resume for consideration.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

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