Program Coordinator, Collaborative Planning

Job Description

Requisition ID: 20734

Department: Community & Social Services Dept.

Service: Housing & Homelessness Services

Branch: Collaborative Planning & Projects Branch

Employment Type: 2 Full-time Temporary -

Work Hours: 35 hours per week

Affiliation: CIPP

Salary Information: $93, $114,097.62 annually (2025 rates of pay)

Location: 100 Constellation, Nepean

City: Ottawa, ON

Job Category: Community and Social Services

Application Close: 26/02/2026

Job Summary

As a Program Coordinator on the Collaborative Planning & Projects team, you will drive strategic initiatives and special projects supporting the City's 10-Year Housing & Homelessness Strategic Plan. In this role, you will work closely across Housing & Homelessness Services and other City departments to ensure integration, engagement, and alignment of services and programs. Key responsibilities include leading the development, implementation, and coordination of new housing and homelessness programs, as well as initiating and managing partnerships with external stakeholders, community agencies, and funders to strengthen housing support and homelessness prevention efforts. You will oversee complex projects, manage budgets, and ensure timely reporting to senior management. As part of the City's commitment to responsive and inclusive service planning, you will also play a leadership role in organizing and facilitating community consultations to identify service needs, resolving conflicts, and addressing issues raised by agency stakeholders and clients. Additionally, you will support senior management in the decision-making process by conducting research, analyzing findings, preparing briefings, and drafting Council reports and budget documentation. Acting as a liaison, you will also respond to inquiries and concerns from the public, City Council, internal teams, and other stakeholders, fostering positive community relations and addressing emerging needs. This role is suited for an experienced project leader who is passionate about advancing housing and homelessness initiatives through strategic planning, collaboration, and community-centered engagement.

Education And Experience

Completion of 3 year university degree in Arts, Social Work, Sociology or Criminology or related field

Minimum of 5 years of experience in the homelessness services system, supportive housing or social services sector, directly related experience in the development or delivery of social services, including direct experience in planning, designing, implementing, funding and evaluating programs targeted to vulnerable, at risk, low income persons.

KNOWLEDGE

Social services design, implementation and evaluation
The conditions that cause and exacerbate homelessness
Local community service system
Project management principles and techniques
Consultative and facilitation skills
Organizational change and development
Applicable federal, provincial and regional legislation related to delivering social services
Research, planning and performance measurement

Competencies, Skills And Abilities

Plan, lead, coordinate and complete multiple projects within deadlines
Lead initiatives, change processes and work groups;
Problem solve to solutions, resolve conflicts and disputes and negotiate resolution
Conduct research and needs assessments using document search, interviews, focus groups and questionnaires;
Compile and analyze complex issues and data
Make formal presentations to senior staff managers and agency representatives
Write clear and concise reports, presentations, and correspondence
Work cooperatively and collaboratively with cross-functional teams and community partners
Communicate effectively with senior staff, councillors and/or other levels of government, community stakeholders and internal staff
Work under the stress of multiple, changing demands
Demonstrate initiative and seek opportunities to partner and leverage the City's resources
Demonstrate service excellence
Demonstrate leadership
Credibility within the Department and the community
Ability to work with minimal supervision and direction
Collaborative approach in working with others
Organized, methodical and accurate
Innovative and creative, flexible
Possess sound judgement, discretion, tact, and diplomacy
Strong interpersonal and team building skills

What You Need To Know

Language Requirement: 1 position English oral, reading, writing, 1 position Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.; English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
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We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: ) at , extension 47411 Employee Service Centre at extension 12211 or via email at esc- .