Operations Manager

Job Description

Job Description

Job Description

Operations Manager

Location: Mississauga, ON (On-site)

Compensation: $110,000–$130,000 base salary

Our client is a national leader in technical field services, specializing in service, installation, maintenance, and large-scale project support. As they continue to expand their field operations and enhance service excellence across Canada, they are seeking an Operations Manager to oversee day-to-day operations from their Mississauga head office.

This role is ideal for a hands-on operations leader who excels at building strong teams, optimizing workflows, and driving performance in a fast-paced technical service environment. You will work closely with field supervisors, technicians, warehouse, finance, and senior leadership to ensure operational efficiency, service quality, and strong customer satisfaction.

Key Responsibilities:

Operational Leadership

• Lead day-to-day service, installation, and preventive maintenance operations across field teams.

• Provide strong leadership, coaching, and direction to Field Supervisors, Master Electricians, and technicians.

• Promote a culture of accountability, safety, professionalism, and continuous improvement.

• Foster an inclusive and respectful work environment built on collaboration and open communication.

• Ensure all field work is completed on time, on budget, and to quality standards.

• Conduct regular site visits to support technicians, assess service quality, and join sales on technical walk-throughs when required.

• Participate in regular operational meetings and maintain consistent communication across departments.

Process & Systems Optimization

• Develop and implement standardized operating procedures to improve scheduling accuracy, inventory tracking, and workflow efficiency.

• Collaborate with warehouse and finance teams to improve material coding, inventory accuracy, and work order documentation.

• Use data-driven insights to identify opportunities for continuous improvement and enhance service delivery.

• Anticipate operational challenges and align day-to-day activity with long-term business objectives.

Team Management & Development

• Conduct regular field audits to ensure safety compliance, efficiency, and adherence to work procedures.

• Manage escalations and provide guidance to support timely resolution.

• Lead the Junior Technician Training Program and support ongoing field staff development.

• Oversee ADP timecard accuracy, attendance tracking, and time management for proper billing.

• Support recruitment, onboarding, coaching, and performance management to build a high-performing field team.

Customer & Subcontractor Coordination

• Serve as an escalation point for customer issues related to scheduling, job quality, or delays.

• Manage subcontractor partnerships and ensure work meets service level expectations.

• Review work in progress (WIP) daily, including escalation boards, and ensure Field Service Supervisors have actioned tasks appropriately.

• Collaborate with estimating and service coordinators to ensure accurate planning and efficient scheduling.

• Oversee fleet management and ensure compliance with company standards.

Qualifications

• Bachelor’s Degree in Engineering, Operations Management, or a related field (required)

• Minimum 5 years of management experience in field service operations or a technical service industry (required)

• Proven experience leading field teams and improving operational processes

• Strong analytical and process-driven mindset, with the ability to translate data into actionable improvements

• Excellent communication, leadership, coaching, and problem-solving abilities

• Experience with KPI management, fleet oversight, and customer service standards

• Strong organizational ability with a proactive, hands-on approach to operations

Terra Recruitment is proud to partner with organizations that value diversity and inclusion. Our clients are Equal Opportunity Employers and do not discriminate on the basis of race, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other legally protected status.