Operations Coordinator

Job Description

Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team

We are currently looking for an Operations Coordinator to join our team in the Greater Toronto Area.

This Is What We Offer You

Complete insurance plan including, among others, health and dental care.
Access to products and services exclusive to employees
Employee discount, incentives, ambassador program, etc.
Bonuses for referral of successful employees.
Continuous training.
Opportunity for career advancement

Nature Of Employment

Reporting directly to the Sales support Supervisor / Support Manager, the position holder provides support to the stores at various levels and plays a key role in the application of Cellcom/Bell's established standards and procedures. The position holder ensures and contributes to the smooth running of operational/current activities and compliance. The position holder contributes to accurate forecasting and loss minimization as well as ensuring that the Cellcom/Bell customer shopping experience is as prescribed.

As An Operations Coordinator, Your Role Will Be

Provide support to store managers regarding order reception, process returns to suppliers (defective merchandise, demos, buyer's remorse).
Ensure surplus returns are completed and outdated items are removed when requested.
Control merchandise upon receipt, returns, reworked merchandise, inventories and daily reports
Perform inventory (control) and provide weekly inventory report by compiling various data
Conduct the necessary research to identify merchandise discrepancies and report them to the responsible persons (e.g. billing anomaly)
Validate the inventory status and make recommendations to keep it current
Participate in the display of merchandise and ensure compliance with the merchandising standards established by Cellcom/Bell, with the collaboration of the store team
Ensure merchandising compliance by conducting audits with store managers and subsequently sending a compliance report.
Follow up when a repair email is sent.
Generate and export reports for compilation, tracking and monitoring purposes
In case of non-compliance of store standards and procedures, make recommendations and address the issue using tools provided by the company
All other related tasks to support the stores.

Your Profile

Significant experience in a sales support/control/compliance in a retail environment and/or similar position
Knowledge of the telecommunications industry (Asset)
Knowledge of supply management, inventory control and merchandising (Asset)
Mastery of Office 365, specifically Excel (functional level)
Fluency in English, both written and oral
Ability to speak French ( Asset)
Specific skills required: Thoroughness, observation skills, communication and interpersonal skills, organizational skills, customer service oriented and problem-solving skills
Access to a vehicle and must possess a valid driver's license.

Working Conditions

The position requires working days Monday through Friday on a 40 hour/week basis. Overtime may be required as needed. The schedule becomes more flexible once the position holder has completed his/her training, taking into account the conditions mentioned below. This being said, the schedule chosen must allow the position holder to accomplish all the tasks assigned to him/her.

The incumbent is required to make daily virtual visits. Regular physical visits may be required for store support or to complete inventories (approximately once a week). The position necessitates roaming around stores and the lifting of specific weights (for example, orders).

The position holder is assigned a main store. The assigned territory is subject to change according to the needs of the company.

Benefits

Hourly rate based on the current scale.
Group insurance (e.g. Medication, dental, etc.)
Flexible schedule
Work from home (2 days/week)
Career advancement opportunity
Social activities (potluck, Christmas party, etc.)
Bonus for staff recommendation (if applicable).

Benefits

Casual dress
Company events
Dental care
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Store discount
Vision care

Supplemental Pay Types

Overtime pay

#P3