Member Customer Service Representative

Job Description

CFMWS – WHERE PURPOSE MEETS PASSION

At Canadian Forces Morale and Welfare Services (CFMWS), we're more than just a workplace; we're a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

Under the direction of the Member/Customer Service Program Coordinator, the Member Customer Service Representative provides administrative support to the CFOne Membership office such as data entry and compilation, record keeping, front-line customer service, correspondence, data cleaning and follow-up action. They maintain the integrity of sensitive information vetted or discussed in the office environment. They open and maintain customer accounts by recording account information. They resolve product and service problems, and follow up to ensure resolutions. They keep records of customer interactions, processes customer accounts and files documents.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

High school diploma AND several years of experience in office administration or a related field

Experience

In office administration

In online retailing

In customer loyalty programs

In Point of Sale (POS) system

In data entry, data manipulation, record-keeping and retrieval techniques

In drafting correspondence and reports

In maintaining filing systems

In working in a call centre environment

In designing and maintaining electronic reporting forms

In responding to enquiries and complaints

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

Bilingual (English and French) Essential

Reading: Functional

Writing: Functional

Oral: Functional

BENEFITS AVAILABLE

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Explore all the benefits CFMWS offers by visiting:

OTHER INFORMATION

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Interviews will be conducted virtually.

This is a temporary position with an anticipated start date of 23 March 2026 and end date of 31 March 2027 with the possibility of an extension.

We have two (2) positions available. You may be required to work evenings and weekends.

START DATE

March

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Job Reference: CFMWS17055