Manager, Outbound Sales

Job Description

Position Profile

The Manager, Outbound Sales will provide strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction.

This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement.

What You Will Do

Team Leadership & Performance Management

• Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals
• Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth
• Proactively address performance or team dynamic challenges, escalating concerns when required

Campaign & Script Management

• Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real-time performance monitoring
• Lead the creation, testing, and ongoing optimization of call scripts for new charities and program launches
• Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance

Operational Oversight & Quality

• Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results
• Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates
• Oversee recontact and reprocessing workflows for unverified monthly donations to improve long-term donor retention

What You Bring to Globalfaces

Your Experience

• 2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets
• Experience working in a performance-driven, KPI-focused environment
• Demonstrated success launching and optimizing sales or fundraising campaigns

Your Skills, Competencies, Knowledge & Abilities

• Strong leadership and coaching skills with the ability to motivate and develop high-performing teams
• Data-driven mindset with the ability to analyze performance metrics and translate insights into action
• Excellent verbal communication skills with the ability to influence, engage, and align stakeholders
• Confident decision-maker who can proactively address challenges and drive solutions
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Collaborative leadership style with a commitment to accountability, continuous improvement, and results

Your Technical Skills

• Strong proficiency with performance dashboards, KPIs, and reporting tools
• Experience working with dialer systems, CRM platforms, and shared documentation tools
• High level of comfort leveraging data to inform coaching, optimization, and strategy

What Globalfaces Offers You

• A competitive pay rate and generous bonus opportunity
• Monthly company wide Socials & Milestones Celebrations
• Paid Sick Days and Employee Assistance Programs, including mental health resources
• Group Auto & Home Insurance
• Access to Employee Discounts to 1000+ stores through Perkopolis
• Internal advancement opportunities and role development pathways
• An open, inclusive and diverse working environment

Salary Range

$60,000 - $90,000

Additional Information

Any offer of employment will be subject to employment verification, including a criminal record check.

Candidates must be legally entitled to work in Canada at the time of their application.

Accessibility

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Human Resources Department at if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

This is a job posting for an existing vacancy. This hiring process does not use Artificial Intelligence (AI) to screen, assess or select applicants.