Manager Business Process Re-engineering

Job Description

Permanent Full Time

The CanadaLife Business Process Re‑engineering Team is looking for a Manager. Reporting to the Director of Operational Excellence, the Manager is responsible for leading process re‑engineering initiatives aimed at advancing operational efficiency, elevating quality standards, and reinforcing organizational resilience.

The Manager will collaborate with business leaders and modernization delivery teams to support the CanadaLife Business Modernization journey. In this role, we will assess current business processes to identify areas for improvement and define the required changes needed to achieve our modernization goals. The Manager will apply their expertise in the execution of process re‑engineering initiatives, ensuring the adoption of best practices and innovative solutions to secure substantial improvements in performance, productivity and customer satisfaction.

What You Will Do

• Play a key role in shaping the future operational landscape of the business by developing operations blueprints and roadmaps aligned with the Canada Life Modernization strategy.


• Quantified and qualified operational impacts to support business cases


• Conduct detailed analysis of business operations and current processes to determine areas that may benefit from re‑engineering


• Collect quantitative and qualitative data using focus groups, internal surveys, interviews, job shadowing, and time studies, either virtually or in-person


• Analyze findings, including large and complex data sets and reports


• Propose redesigned processes based on collected insights


• Identify technological capabilities necessary to support re‑engineered processes


• Lead the design and implementation phases of process re‑engineering initiatives


• Coach and guide business departments through process re‑engineering cycles to foster operational excellence


• The principal outcomes focus on enhancing both customer and employee experience, elevate service quality, and increased productivity to achieve CanadaLife business modernization goals.

What You Will Bring

• Exceptional critical thinking and analytical skills to assess existing operations and identify areas for process re‑engineering


• Excellent interpersonal skills to effectively build relationships and provide sufficient influence to achieve success


• Strong knowledge of Lean Process Improvement and Lean Operations Methodology


• Strong knowledge of Digital product delivery methodology


• Innovative mindset with the ability to design and implement novel methodologies for process execution


• Proficiency in deconstructing complex challenges into actionable steps and focusing on targeted enhancements


• Expertise in interpreting and leveraging complex data sets to inform strategic decisions and drive objectives


• Comprehensive knowledge of relevant technologies and tools for process streamlining and automation


• Collaborative approach, engaging cross‑functional teams and stakeholders throughout re‑engineering projects


• Strong execution skills, ensuring timely and effective delivery in dynamic environments


• Meticulous attention to detail, maintaining accuracy and precision under tight deadlines


• Transparent and effective communication with all stakeholders, clearly articulating changes and underlying rationale


• Advanced data analysis capabilities and expertise in process mapping and data visualization tools


• Proven ability to build collaborative relationships and to coach, mentor, and support project teams.

Qualifications

• University Degree in Industrial Engineering, Business Administration, Computer Science, etc., or equivalent experience or qualifications


• Relevant professional certifications in service, process, and product design or improvement


• LSSBL certification with 4+ years of experience is an asset


• 4+ years experience leading and delivering process re‑engineering initiatives


• 2+ years experience supporting digital product delivery initiatives


• Excellent Data Analytical Skills


• Excellent communication skills with experience creating and leading presentations to senior leadership


• Skilled at building strong, collaborative relationships at all levels of an organization


• Ability to communicate effectively, coach and support project teams


• High proficiency with Excel, PowerPoint; Visio or any other process mapping tools, Competent with PowerBI; Tableau; SQL; Azure Databricks; Minitab; Familiarity with ARENA; SIMUL8 are the asset


• Financial services/insurance business knowledge is an asset.

The base salary for this position is between $76,400 - $141,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.