Posted: 7 hours ago
Job Description
<p>TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products.</p><ul><li><p>Respond to customer inquiries and provide timely resolutions to technical issues</p></li><li><p>Collaborate with the Level 1 support team to escalate complex problems</p></li><li><p>Troubleshoot software and hardware issues to identify root causes</p></li><li><p>Document support processes and solutions for future reference</p></li><li><p>Assist in testing new product features and updates</p></li></ul>Create Your Resume First
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