Jewelry Designer

Job Description

Now Hiring for Multiple Locations Across Canada

Alexis Gallery is growing, we’re looking for passionate Jewellery Designers to join our close-knit team in Vancouver, Calgary and Ottawa. This is a full-time, in-studio position at our downtown Vancouver/Ottawa/Calgary location.

About Alexis Gallery:

Over the past 14 years, Alexis Gallery has become one of Canada’s most trusted destinations for custom engagement and wedding rings.

We believe that creating milestone jewellery should feel personal, welcoming, and unforgettable. Behind more than 650 five-star reviews and thousands of happy couples are sisters Alexis and Mercedes, alongside a close-knit team of skilled designers. Through our inclusive and collaborative design process, we translate each client’s vision into a truly personal ring, using high-quality, ethically sourced materials to create jewellery that reflects life’s most meaningful moments.

Role Description:

Join our small, passionate team as a Designer and become part of countless love stories. In this client-facing, hands-on role, you will guide couples through the custom design journey while supporting production and studio operations. This position is ideal for someone who loves creative collaboration. Note, this is not a bench jeweller position.

Responsibilities:

• Serve as a primary point of contact for clients, introducing them to the Alexis Gallery custom process (in-person and by phone).
• Guide clients through designing engagement and wedding rings, from concept through final approval.
• Present and review custom designs with clients in-studio and remotely, ensuring clarity and confidence at each step.
• Provide in-studio services, such as intaking rings for resizing, annual servicing, and repairs with a high level of care and professionalism.
• Support production and studio operations including inventory tracking, quality checks, shipment preparation, jewellery-related errands, and photography.
• Manage timely, polished email communication with clients and internal teams.
• Maintain accurate client records and task follow-ups within the company CRM.

Ideal Candidate & Qualifications:

• Minimum 3-5 years of experience in the jewellery industry
• Jewellery diploma preferred but not mandatory
• Strong understanding of jewellery fundamentals (diamonds, gemstones, gold composition, ring anatomy, etc.).
• Warm, positive, and professional demeanour- comfortable working one-on-one with valued clients.
• Ability to communicate clearly and contribute in a collaborative team environment where a fun, supportive atmosphere is prioritized.
• Ability to work efficiently both independently and as part of a team. This role works solo in our Vancouver/Calgary/Ottawa studio while staying closely connected with the Alexis Gallery team across Canada.
• Excellent verbal and written communication skills. You will communicate with clients in-person, by phone, and via email, ensuring every interaction is handled with care and attention to detail. Training on our communication guidelines will be provided.
• Strong time-management skills and the ability to prioritize effectively in a fast-paced environment.
• Highly organized, responsible, and self-driven. You will manage a high volume of client communication and handle high-value goods; strong organizational habits are essential.
• Ability to handle high-value goods responsibly; training will be provided.
• Strong attention to detail and a keen eye for craftsmanship and quality.
• Long-term commitment to the role, with an opportunity to grow with the company.
• Criminal background and credit check required.

Training:

During onboarding and shadowing with our design team, you will gain the tools and confidence needed to succeed in your role. Training will take place both locally and in Toronto. Willingness to travel to Toronto for training is required (transportation and accommodation will be provided).

Location and Hours:

This is a full-time, in-studio position at our downtown Vancouver/Ottawa/Calgary location with a consistent five-day schedule within our core studio hours (Monday to Saturday, 9:00am–8:00pm).

Benefits:

• Competitive compensation and vacation package commensurate with experience
• Opportunity to be part of a lively, close-knit team in a supportive, creative, and inclusive environment
• Health and retirement benefits
• Staff discounts on Alexis Gallery jewellery
• Opportunities for professional growth and development

Application Process:

If you believe you would be a great fit for the Alexis Gallery team, please submit your preferred location, resume and any relevant materials showcasing your experience to careers@alexisgallery.com

Please note: only candidates selected for an interview will be contacted.

At Alexis Gallery, we believe great design starts with great people. If you’re passionate about craftsmanship, client experience, and creating meaningful jewellery, we’d love to hear from you.