Home Care Scheduling Clerk

Job Description

Qualifications

Post-secondary education in a health care related field relevant to the position
Experience working with electronic scheduling systems (i.e. Procura, QHR)
Minimum of one (1) year related administrative experience;
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology;
Demonstrated organizational skills, and the ability to work independently
Demonstrated problem solving and decision making skills
Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
Demonstrated knowledge and competence of skills and concepts related to the position
Demonstrated communication skills
Ability to respect and promote confidentiality
Ability to perform the duties of the position on a regular basis
Ability to respect and promote a culturally diverse population
Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Position Summary

Working within an interdisciplinary team, the Home Care Scheduling Clerk III is responsible for the scheduling and assignment of client visits by the Home Care Direct Service Nurse. The Home Care Scheduling Clerk III is also responsible for the administrative functions related to service implementation, scheduling, and maximizing services and resources.

Responsibilities

Overview:

Maintains individual employee schedules in the Electronic Scheduling Program;
Responds to service requests and changes in services from the Home Care Case Coordinator and or Direct Service Nurse (DSN), and identifies staffing resources available;
Processes service requests according to priority through consultation with Home Care Case

Coordinator and/or DSN;

Provides assigned worker with assignment information;
Notifies assigned worker of resumption and/or termination of service;
Communicates with clients regarding scheduling as needed;
Maintains Home Care client information in accordance with established guidelines
Completes timekeeping responsibilities as applicable
Adheres to PHIA and FIPPA legislation;
Documents concerns and refers to their respective supervisor;
Responds to calls from staff
Plans and coordinates replacement staff as required as per Human Resource Policies and applicable Collective Agreements, consult with the Supervisor as needed;
Refers employee performance concerns to their respective supervisor;
Identifies self-learning needs to their respective supervisor as needed;
Works within the scope of the position;
Other duties as assigned.