Genesis Experience Manager

Job Description

Overview

Genesis Experience Manager | Genesis Kitchener-Waterloo

In the luxury automotive world, we don't just sell cars; we curate experiences. Genesis Kitchener-Waterloo is seeking a Genesis Experience Manager who embodies the "Son-nim" philosophy—treating every guest as a distinguished visitor in our own home.

If you are a sophisticated sales professional who thrives on building long-term relationships rather than "closing deals," and you want to be part of a brand that is redefining the luxury landscape, we want to hear from you.

The Role: Your Impact

As a Genesis Experience Manager, you are the face of the brand. You will lead guests through a seamless, low-pressure journey from initial curiosity to lifelong brand advocacy. This is a comprehensive "cradle-to-grave" sales role where you manage the entire lifecycle—from the first test drive to the final financial paperwork and beyond.

Primary Responsibilities

• The Genesis Experience: Embody our culture of radical hospitality, consistently going above and beyond to surprise and delight guests.
• End-to-End Relationship Management: Handle the complete sales cycle, including lead follow-up, product demonstrations (in-store and off-site), F&I (Finance & Insurance) sales, and administrative paperwork.
• Mobile Consultations: Conduct off-site vehicle demonstrations and deliveries, bringing the Genesis experience directly to the client’s home or office.
• Portfolio Growth: Proactively build and maintain a private client base through meticulous follow-up and authentic relationship building.
• Product Expertise: Maintain an encyclopedic knowledge of the Genesis lineup and the competitive luxury landscape.
• Performance Excellence: Consistently achieve top-tier customer satisfaction scores (CSI) and meet sales volume targets.

Skills & Qualifications

We are looking for a polished professional who understands the nuances of luxury service.

• Proven Track Record: Experience in high-level customer relationship management (CRM) or luxury sales. Automotive experience is an asset, but a "service-first" mindset is non-negotiable.
• Communication Mastery: Exceptional written and oral communication skills. You are as comfortable writing a professional proposal as you are explaining complex features in person.
• Financial Acumen: Comfortable working with financial calculations, lease/finance structures, and detailed contracts.
• Adaptability: A self-starter who excels in a small-team environment and can multitask without losing attention to detail.
• Requirements:
• Fluency in professional-level English (Second language is a strong asset).
• Clean and valid Ontario G Driver’s License.
• Availability for evenings and weekends; flexibility to accommodate the schedules of our luxury clientele.

What We Offer

Genesis Kitchener-Waterloo is a family-owned and operated dealership. When you join us, you aren't just an employee; you are a key stakeholder in our growth.

• Modern Luxury Environment: Work out of our brand-new, state-of-the-art luxury facility.
• Total Rewards: A competitive base salary plus commission, with significant bonuses tied to customer satisfaction.
• Professional Development: Comprehensive training via online modules and direct in-person mentoring.
• Full Benefits: A robust health and dental benefits plan.
• Growth Opportunity: Join a brand that is currently disrupting the luxury market and grow your career alongside us.

How to Apply

If you are ready to move away from "traditional car sales" and into the future of luxury automotive experiences, please submit your resume and a brief cover letter outlining why you are the perfect fit for the Genesis brand.

Genesis Kitchener-Waterloo is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.