General Manager

Job Description

Summit Search Group has been retained by Thermo King on the recruitment of their next General Manager. Thermo King Winnipeg is part of North America’s leading transport refrigeration dealer network, delivering exceptional temperature‑control solutions for the transportation industry. Family‑owned and operated for decades, Thermo King serves customers across commercial trucking, logistics, agriculture, and industrial sectors with industry‑leading technology and expert service. The Winnipeg and Saskatoon branches are known for their strong commitment to quality, longstanding customer relationships, and an internal culture defined by loyalty, teamwork, and longevity.

The General Manager is a hands‑on leadership role responsible for the overall operations, sales performance, customer service, and people leadership of the Winnipeg and Saskatoon branches. The GM will oversee staff in Winnipeg and Saskatoon, ensuring operational efficiency, maintaining Thermo King’s strong culture, driving sales growth, and ensuring an exceptional customer experience.

Key Responsibilities:

• Provide operational leadership across both the Winnipeg and Saskatoon branches, ensuring smooth day‑to‑day execution, strong service delivery, and alignment with company standards and customer expectations.
• Lead and develop branch staff, fostering a respectful, collaborative, and supportive culture that values longevity, trust, teamwork, and high performance.
• Oversee sales and revenue growth, including direct involvement in sales activities, customer relationships, pricing oversight, and achieving profitability targets.
• Maintain strong customer relationships, ensuring prompt, reliable service and acting as a point of escalation for service, operations, or client satisfaction issues.
• Manage branch financial performance, including budgeting, forecasting, profitability analysis, and performance reporting to senior leadership.
• Ensure compliance with Canadian HR, labour, and safety expectations, acting as a local point‑person for employment matters and partnering with senior leadership on policy and employee relations.

Qualifications:

• 5+ years of progressive leadership experience in service, operations, and sales management, ideally in transport refrigeration, HVAC, trucking/transport, or heavy equipment.
• Proven ability to lead in a small, entrepreneurial environments with a willingness to work alongside the team.
• Experience managing financial performance, including budgeting, forecasting, KPIs and profitability.

Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.