Executive Assistant / Customer Success Specialist

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Executive Assistant / Customer Success Specialist
Location: Nampa, ID
Pay: Starting at $60k

CV Resources is partnering with a growing organization in Nampa to find an Executive Assistant / Customer Success Specialist. This dual-role position offers a unique opportunity for a highly organized and customer-focused professional to provide executive-level support while ensuring an exceptional client experience.

Responsibilities:

Executive Assistant Duties:

• Manage and coordinate executive schedules, including calendars, meetings, and appointments.
• Prepare presentations, reports, and meeting materials for executives.
• Arrange travel, accommodations, and itineraries for executives as needed.
• Handle confidential correspondence and maintain discretion with sensitive information.
• Act as a liaison between executives and internal/external stakeholders.
• Support special projects, research, and administrative tasks to ensure executive priorities are met.

Customer Success Duties:

• Serve as the primary point of contact for client inquiries, ensuring timely and effective communication.
• Build and maintain strong relationships with clients to support retention and satisfaction.
• Onboard new clients, providing training and resources to help them succeed.
• Collaborate with internal teams to address client needs and resolve any issues.
• Track and manage client interactions in CRM systems, providing regular updates to leadership.
• Monitor client satisfaction and identify opportunities for improvement.

Qualifications:

• Proven experience as an Executive Assistant or Customer Success Specialist.
• Strong organizational and multitasking skills with a keen attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, HubSpot).
• Ability to maintain confidentiality and professionalism in all interactions.
• Customer-oriented mindset with a proactive problem-solving approach.
• Bachelor’s degree in Business Administration, Communications, or related field preferred.

PandoLogic. Keywords: Customer Success Representative, Location: Nampa, ID – 83652