Dispatcher / Customer Service
Job Description
Job Description
Job Description
Dispatch & Transportation Coordination
- Dispatch and coordinate bookings for clients and carriers for pickups and deliveries
- Monitor shipment status and proactively address delays or issues
- Communicate load details, schedules, and requirements clearly to drivers and carriers
- Track loads using TMS, spreadsheets, or internal systems
Customer Service
- Serve as a primary point of contact for customers regarding shipments, scheduling, and general inquiries
- Provide timely updates and resolve customer concerns professionally
- Build and maintain strong customer relationships through clear communication and reliability
Warehousing Support
- Coordinate inbound and outbound warehouse shipments
- Communicate with warehouse staff to ensure accurate receiving, storage, and shipping
- Assist with inventory-related questions and documentation
Administrative & Operational Tasks
- Enter and maintain accurate shipment, customer, and carrier data
- Prepare and review dispatch paperwork, BOLs, and delivery confirmations
- Support billing and documentation processes as needed
- Follow company procedures and help improve operational efficiency
Qualifications & Skills
- Previous experience in dispatch, logistics, transportation, or customer service preferred
- Strong communication skills (phone, email, and text)
- Ability to multitask and stay organized in a fast-paced environment
- Problem-solving mindset and ability to remain calm under pressure
- Proficiency with computers, spreadsheets, and logistics software (TMS/WMS a plus)
- Attention to detail and strong follow-through
- Reliable, punctual, and team-oriented
What We Offer
- Competitive pay based on experience
- Growth opportunities within a growing logistics and warehousing company
- Supportive team environment
- Training and hands-on experience in transportation and warehouse operations
How to Apply
Ready to start your career as a Dispatcher / Customer Service at Hot Freight International?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Hot Freight International in Mississauga.
Is this a remote position?▼
This appears to be an on-site role in Mississauga.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.