Director of Operations, GAMCARE

Job Description

Overview

As Director of Operations, you will play a central role in shaping how GamCare delivers national services for people affected by gambling harms. Sitting on the Executive Leadership Team, the role offers the opportunity to lead complex, high-impact services at scale, within a robust governance framework and with clear accountability for outcomes.

Role and responsibilities

The Director of Operations holds overall responsibility for the operational delivery and performance of GamCareinancial? (Note: preserve phrasing) national and regional services, including the National Gambling Helpline, digital and online support, regional treatment provision, and prevention and education programmes. The role combines strategic oversight with strong operational and people leadership, ensuring services are accessible, effective, sustainable and aligned with contractual and organisational priorities.

Working closely with the Chief Executive, Board and Executive peers, you will lead service performance, contract delivery, financial stewardship and organisational capability. Operational decisions taken in this role directly shape how quickly people can access support, how services integrate locally and how impact is evidenced nationally. The role offers a clear line of sight between executive leadership and real-world outcomes for people seeking help.

About You

We are looking for an experienced senior operational leader with a background in complex health, social care or charity environments, comfortable leading national services under scrutiny. You’ll bring strong experience of performance and people management, service delivery, budgets and contracts, alongside the ability to work collaboratively at board and executive level. Motivated by public impact, you’ll combine strategic judgement with practical leadership and will be confident taking responsibility for outcomes in settings where quality, governance and accountability matter.

Working at GamCare

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We founded and operate the National Gambling Helpline, provide structured support for anyone who is harmed by gambling and create awareness about safer gambling and treatment.

Staff Benefits

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
• A generous Pension Scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Wellbeing support – 24 hours Employee Assistance Programme and premium access to the CALM app.

Closing date for applications: 23rd February.

Interviews will take place: Anticipated Mid-March

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.