Director, Group Disability

Job Description

Director, Group Disability – Sun Life

Join a visionary leader role focused on improving disability performance, enhancing client satisfaction, and building a high-performing, future-ready team at our Edmonton office.

Responsibilities

• Take ownership of operational performance, ensuring quality, compliance, and timeliness across all disability operations (STD, LTD, ECI).
• Make strategic decisions to optimize team capacity while maintaining even workload distribution.
• Optimize return-to-work outcomes in safe, sustainable, and timely ways.
• Spearhead the modernization of operations through digital tools, automation, and data-driven insights.
• Align the Edmonton office with Sun Life’s national disability strategy and innovate claims management, client engagement, and plan member support processes.
• Represent Sun Life at external events, showcasing leadership and industry expertise.
• Lead a high-performing, engaged team through clear expectations, accountability, and empowerment.
• Reduce employee attrition and deliver talent development to nurture future leaders.
• Foster a culture of trust, accountability, and inclusion through personal example.
• Leverage leadership skills to influence national processes and collaborate with BD, IT, HR, Risk, and Legal.
• Take proactive ownership of client relationships, work closely with Business Development to resolve issues, and drive satisfaction.
• Make data-driven decisions to improve client satisfaction scores and support sales efforts.
• Demonstrate strong decision-making skills in implementing change initiatives.
• Influence cross-functional partnerships to achieve business goals.

Success Metrics

• Significant improvements in claim durations and financial results.
• Measurable increase in client and advisor satisfaction scores.
• Substantial decrease in employee turnover and improved engagement metrics.
• Successful implementation of technology and process innovations.

Qualifications

• 10+ years of leadership experience in complex, client-facing operations.
• Strong track record of leading through change and delivering measurable business outcomes.
• Deep knowledge of disability claims management and rehabilitation practices.
• Experience building and developing high-performing teams.
• Strategic mindset with strong execution skills and operational discipline.
• Exceptional communication, influencing, and problem-solving abilities.
• Strong data analysis and interpretation skills.
• Bachelor’s degree (equivalent experience acceptable; advanced credentials are an asset).

Benefits & Perks

• Hybrid work model with flexibility to work from home or office based on business and client needs.
• Inclusive and respectful environment fostering employee well-being and career growth.
• Recognition by Excellence Canada for Mental Health at Work®.
• Participation in incentive plans and various compensation incentives.

Compensation

Base Pay range: $110,000 – $180,000 (depending on location and factors). Eligible employees participate in incentive plans subject to performance.

Posting End Date

07/12/2025

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to brightside@sunlife.com.