Department Manager

Job Description

Join The Simons Team as a Department Manager!

Are you ready to dive into an exciting new chapter of your career and embrace a new challenge in retail management? We are looking for a vibrant, audacious, and fashion-forward Department Manager who will play a crucial role in managing employees and driving excellence in all aspects of the visitors shopping experience.

If you're committed to delivering outstanding customer service and creating an inspiring shopping experience in a fast-paced setting, this is the perfect opportunity for you!

What You’ll Do

As the Department Manager, you’ll be a vital leader on the sales floor, overseeing daily interactions and ensuring that every engagement between employees and customers embodies the exceptional standards of the Simons experience. You’ll be the first stop for associates looking for advice and training to deliver fantastic customer service!

Lead & Inspire

Lead and coach associates, empowering them to enhance their service one customer at a time. As a key leader, you’ll ensure that employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied. You will lead by example and inspire employees to turn potential obstacles into opportunities to strengthen relationships and create positive outcomes.

Drive the Simons Experience

Set the bar high and show your team what success looks like in the Toronto market, ensuring that everyone masters the art of delivering the exceptional Simons service experience to every visitor. You’ll lead the training and development of employees, ensuring they execute service with excellence in a fast‑paced retail environment.

Curate the Vision

Play the lead role in curating a vibrant and inviting sales floor that showcases our exceptional merchandise. Collaborating with Area Directors and employees, you'll create eye‑catching visual displays that grab everyone’s attention. You’ll keep in communication with the buying team to ensure inventory levels are on point, so the right products are always at hand.

Optimize Performance

Closely collaborate with Area Directors to assess departmental performance, identify specific employee training needs, and proactively address operational challenges. This involves developing strategies to enhance merchandising effectiveness and ensuring solutions are oriented toward achieving the business needs.

What We’re Looking For

We seek a natural leader who can manage the excitement of a dynamic retail environment while overseeing everyday operations. Your creativity, passion for service, and dedication to our customers will be key to your success.

Experience in Retail Management: 5‑7 years of working in a fast‑paced retail environment with direct experience managing both people and processes in high‑traffic settings. A bachelor’s degree or equivalent is a strength for this role; bilingualism is an asset.
Fashion Expert: You are considered a fashionista, showcasing a deep understanding of current fashion trends, brands, fabrics and styles, as well as the ability to forecast future trends. You are a walking‑talking book of product knowledge, and you can style anyone who comes your way.
Customer Service Passion: You know how to make diverse customers feel like part of the Simons family and ensure you create a strong sense of vision to inspire your teams to do the same!
Collaborative Leadership: Collaborating with employees and fellow management members is second nature to you. You effortlessly collaborate, showing your adaptability and openness with everyone to boost success and make great things happen!
Technologically Advanced: You embrace new technology with confidence and adapt to it effortlessly, showcasing your autonomy in managing digital programs and applying your skills with expertise. Your comfort level allows you to navigate complex tools and systems seamlessly.

Why You’ll Love It Here

• Be Part of Something Special: Contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service.


• Grow With Us: Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family.


• A Fun, Engaging Workplace: Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued.

If you’re ready to make a difference and eager to contribute to our legacy of excellence, we encourage you to apply today!

Please Note The Following

• Customer Service Focus: Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.


• Varying Hours: Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.

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