Dental Patient Care Coordinator

Job Description

Thank you for your interest in joining True North DPO.

We're always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there's a strong match, we'll be in touch to discuss next steps.

Dental Patient Care Coordinator

Practice: Smiles on 5

Location: Waterdown

Website:

Role Type: Full-Time

Role Hours:

• Monday: 8:15 AM – 5:30 PM
• Tuesday: 8:15 AM – 7:00 PM
• Wednesday: 8:15 AM – 8:00 PM
• Thursday: 8:15 AM – 5:30 PM
• Alternating Fridays: 8:15 AM – 12:00 PM
• If it's our scheduled Friday to work, we also work Saturday: 8:15 AM – 1:00 or 2:00 PM

Job Overview

Smiles on 5 is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Key Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Maintain accurate patient records using Live DDM software.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Qualifications

• Minimum 1 year of dental or medical administration experience (dental preferred).
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Live DDM software is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Practice Snapshot

Practice Name: Smiles on 5

Location: Waterdown, Ontario

Operatories

• Total Operatories: 8
• Hygiene Operatories: 5
• Dentist (DDS) Operatories: 3-4

Clinical Team Structure

• Number of Hygienists per Day:
• Monday: 4
• Tuesday: 5
• Wednesday: 5
• Thursday: 5
• Friday: 4
• Saturday: 4
• Specialty Services Offered: No specialty services offered at this time.

Office Environment & Culture

We are a friendly and supportive dental office with a positive, collaborative atmosphere. Our team works closely together to ensure every patient receives an exceptional and welcoming experience.

Technology & Software

• Practice Management Software: Live DDM
• Digital Tools: MaxAssist, VELscope

Neighborhood Highlights / Landmarks

Smiles on 5 is located in the heart of Waterdown, a community known for its beautiful walking trails, local shops, and welcoming village-like atmosphere.

Compensation

• Pay Range: $24.00–$30.00 per hour
• Compensation is commensurate with experience and skills.

Ready to Take the Next Step?

If you're looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us.

Thank you for considering a career with True North DPO.

If this role isn't the perfect fit, we hope you'll stay connected. We're growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.