Dealer Relations Coordinator

Job Description

<b>Who We Are:</b><br> At OPENLANE we make wholesale easy so our customers can be more successful. <br><br><b>We're a technology company</b> building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. <br><b>We're a data company</b> helping customers buy and sell smarter with clear, actionable insights they can understand and use. <br><b>And we're an innovation company</b> accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. <br><br><b>Our Values: </b><br><b>Driven Waybuilders.</b> We pursue challenges that inspire us to build, create, and innovate. <br><b>Relentless Curiosity.</b> We seek to understand and improve our customers' experience. <br><b>Smart Risk-Taking.</b> We transform risk into progress through data, experience, and intuition. <br><b>Fearless Ownership.</b> We deliver what we promise and learn along the way. <br><br><b>What We Offer: </b> <ul><li> Competitive pay </li><li> Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) </li><li> Immediately vested 401K (US) or RRSP (Canada) with company match </li><li> Paid Vacation, Personal, and Sick Time </li><li> Paid maternity and paternity leave (US) </li><li> Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) </li><li> Robust Employee Assistance Program </li><li> Employer paid Leap into Service Day to volunteer </li><li> Tuition Reimbursement for eligible programs </li><li> Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization </li><li> Company culture of internal promotions, diverse career paths, and meaningful advancement </li></ul> <b> We're Looking For: </b><br> We are seeking a <b> Dealer Relations Coordinator </b> with experience in customer relationship management and office administration. You will work as part of our close-knit sales and administrative team, and will be responsible for supporting our dealer sales team. This is a full time, in-office position working Monday through Friday between 8:30am-5pm. <br><br><b> You Are: </b> <ul><li> <b> Customer Focused. </b> You will support our dealer customers to ensure they are getting maximum value from our VLC services and marketplace platforms. </li><li> <b> Team Oriented. </b> You will partner with our other team members, including sales, dealer registration, and accounting to support our customer service needs. </li><li> <b> Curious. </b> You are relentlessly curious, seeking out opportunities to learn about our industry, service offerings, marketplace platform, and pick up a few tips from our sales team, all to better support our customers. </li></ul><b> You Will: </b><ul><li> Drive superior customer experience to ensure dealer satisfaction and build client retention. </li><li> Support growth of the customer base and act as a liaison between all Vehicle Logistics Center (VLC) departments, including sales representatives, consignment dealers and other VLC departments. </li><li> Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively. </li><li> Perform clerical and numerical activities including selecting, compiling, verifying and processing data. </li><li> Ensure ancillary services such as transport and shop services have been scheduled and completed. </li><li> Ensure all reserve prices and declarations are present and accurate. Utilize market conditions to effectively qualify reserve prices and negotiate sales. </li><li> Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience and maximize sales </li><li> Assist in the resolution of If Bids in a timely and effective manner </li><li> Facilitate the seller cheque process and ensure all assigned accounts are in good standing </li><li> Understand dealer-facing systems (OPENLANE's marketplace) and effectively educate and resolve issues for internal and external customers </li><li> Create schedules, coordinate and assign tasks such as lot turn and vehicle moves. </li><li> Assist with auction lane placement, flagging vehicles and booking physical auction run numbers. </li><li> Collaborate with the dealer sales team to ensure proper marketing of sale inventory to maximize vehicle exposure. </li><li> Collaborate with dealer registration to assist with customer sign-up and information changes. </li><li> Support services and programs outside of the core auction workflow as needed to meet site objectives. </li><li> Monitor VIP customers and their performance to ensure adherence to benchmarks. </li><li> Perform auction day duties such as customer service, auction representation and post-sale reporting. </li><li> Monitor all on-ground dealer inventory and provide recommendations and insights on how to market and sell inventory. </li><li> Perform all required tasks related to auction run lists. </li><li> Educate customers on the best ways to utilize our systems and services. </li><li> Utilize OPENLANE's CRM to log calls, run reports, and view dashboards. </li><li> Monitor local competition and recommend competitive strategies to sales leadership. </li></ul><b> Must Haves: </b><ul><li> High School diploma or equivalent experience / education </li><li> 1-2 Years' of related experience in a customer service or administrative capacity, ideally in the automotive industry </li><li> Tech-savvy, and comfortable using Google Suite </li><li> Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills </li></ul><b> Nice to Haves: </b><ul><li> Prior experience working in automotive remarketing is preferred </li><li> Prior experience with sales and sales management tracking databases, such as with emphasis on </li><li> accurate documentation is preferred. </li><li> Experience with AMS, VTrace, and other OPENLANE systems </li><li> Demonstrated ability to learn, retain and articulate product related information </li><li> Bilingual (English/French) is an asset </li></ul><br><br><b>Sound like a match? Apply Now - We can't wait to hear from you!</b><br><br>