Customer Service Representative

Job Description

<h3>Job Description</h3><p>Job Description<p>Company Description<br><br><p><strong>About Us</strong></p><p>At <strong>SkillBridge Academy</strong>, we are dedicated to shaping the next generation of professionals through innovative training programs, personalized development, and a results-driven learning experience. Our mission is to empower individuals with the skills and confidence they need to excel in their chosen careers.<br /> We believe in fostering a collaborative and growth-oriented environment where ideas are valued, achievements are recognized, and potential is limitless</p>Job Description<br><br><p><strong>Job Description:</strong><br /> We are seeking a dedicated <strong>Customer Service Representative</strong> to join our team in Halifax. In this role, you will be the first point of contact for our clients, ensuring a seamless and professional customer experience. You will play a key role in supporting our mission by delivering high-quality service and building strong client relationships.</p><p><strong>Responsibilities:</strong></p><ul><li><p>Respond promptly to customer inquiries via phone, email, and chat.</p></li><li><p>Resolve customer issues efficiently and professionally.</p></li><li><p>Maintain accurate records of customer interactions and transactions.</p></li><li><p>Collaborate with internal teams to ensure timely solutions.</p></li><li><p>Provide feedback and insights to improve service processes and customer satisfaction.</p></li></ul><p> </p>Qualifications<br><br><p><strong>Qualifications:</strong></p><ul><li><p>High school diploma or equivalent; post-secondary education is a plus.</p></li><li><p>Proven experience in customer service or related roles.</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Excellent problem-solving abilities and attention to detail.</p></li><li><p>Ability to work independently and as part of a team.</p></li><li><p>Proficiency in Microsoft Office Suite and CRM systems.</p></li></ul><p> </p><br><br>Additional Information<br><br><p><strong>Benefits:</strong></p><ul><li><p>Competitive salary: $54,000 – $58,000 per year.</p></li><li><p>Opportunities for professional growth and career development.</p></li><li><p>Skills development and training programs.</p></li><li><p>Supportive and inclusive work environment.</p></li><li><p>Full-time position with standard working hours.</p></li></ul><p> </p></p></p>