Customer Service Representative

Job Description

This Customer Service Representative (CSR) position serves as the crucial link between our client and its valued customers. Managing the entire customer order lifecycle, from initial entry to final shipment, you will be the primary point of contact, addressing inquiries and concerns with professionalism and efficiency. This is a temporary position reporting to the Director of Customer Service.Position: Customer Service Representative
Shift: 7am - 3pm
Salary: $24-26/hour
Location: Brampton, 5 Days In Office
6 Month ContractAdvantages
This temporary position offers immediate opportunities for skilled and motivated customer service professionals to showcase their expertise. The chance to work with a large organization and contribute to a dynamic team makes this a highly desirable opportunity.Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, or in person.
- Provide support to internal teams, fostering collaboration and efficiency.
- Promote company products and services, showcasing their value and benefits.
- Accurately enter and manage orders within the designated system.
- Create and maintain accurate customer accounts.
- Handle customer complaints and resolve issues professionally and efficiently.
- Process returns, refunds, and credit notes according to established procedures.
- Maintain updated customer price lists and other relevant information.
- Build and maintain strong relationships with customersQualifications
- Post secondary is preferred, but relevant experience will be considered.
- 1-3 years of customer service experience is required.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience with CRM software is preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and customer service skills.
- Ability to work effectively with various internal teams.Summary
If you possess the necessary qualifications and a dedication to exceptional customer service, we strongly encourage you to apply immediately. Qualified candidates will be contacted promptly for an interview.1. Apply online
2. Reach out to catherine.racheter@randstad.ca with copy of your resume and the subject "CSR Brampton"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.