Customer Service Assistant

Job Description

Job Overview

We are seeking a dynamic and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support through various communication channels. Your ability to communicate effectively, analyze customer needs, and upsell products or services will be essential in enhancing customer satisfaction and driving business growth. Bilingual skills in English and Spanish are highly valued to serve our diverse customer base. This position offers an engaging environment where your interpersonal and problem-solving skills will make a meaningful impact.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and courtesy
• Perform accurate data entry to update customer records and transaction details
• Provide product or service information, troubleshoot issues, and resolve complaints efficiently
• Identify opportunities for upselling or cross-selling additional products or services to enhance customer experience
• Demonstrate excellent phone etiquette and communication skills to build rapport with clients
• Analyze customer feedback and interactions to identify trends and recommend improvements
• Collaborate with team members to ensure consistent service delivery and meet departmental goals
• Maintain detailed documentation of customer interactions for future reference

Experience

• Prior experience in customer service, sales, or related roles is preferred
• Strong communication skills in English; bilingual proficiency in Spanish is highly desirable
• Demonstrated ability in data entry, analysis skills, and upselling techniques
• Familiarity with CRM software or other customer management tools is a plus
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Excellent phone etiquette and interpersonal skills to foster positive customer relationships

This position is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering outstanding service. We value diversity and encourage applicants with multilingual abilities to apply.

Job Type: Full-time

Pay: $15.70-$20.00 per hour

Work Location: In person